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Communication


Excellent communication skills are vital for both a productive workplace and professional relationships with employees, clients and customers. Good communication not only avoids potential for misunderstanding and confusion, but facilitates business growth through effective use of working hours. Whether verbal or written, one-on-one or through presentations and meetings, a good communicator gets the message across loud and clear—an invaluable skill in the modern business world where events move fast.

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Articles


Are We All Biased? Yes- Unconscious Bias in the Organization

By Neal Goodman /President of Global Dynamics, Inc. and Leader of Global/Cross-cultural/Diversity and Virtual Training, Coaching & Consulting, Global Dynamics, Inc

The implications of unconscious bias are clearly that the best and brightest talent is often made to feel unwelcome, invisible and not important for the success of the organization.  This results in employees who are detached and likely to take their talents elsewhere.  Organizations are slowly ... Read More
While there may be widespread acceptance that ‘learning’ is, and will continue to be, a key differentiation between short and long term business success, there are few definitive answers as to HOW this learning can occur. new generation of employees and manage The unique learning styles and pref... Read More
With roughly 5,000 employees at 34 Ys (including 5 resident camps) serving roughly 1,000,000 people per year, the YMCA of Metropolitan Chicago is the world’s largest YMCA.  We serve a substantial portion of Northeastern Illinois, ranging from the Wisconsin border to Southern suburbs 30 miles from... Read More
“East meets West” has become a popular slogan nowadays reflecting the reality that many aspects of the Eastern cultures, particularly from China, Japan and India, have occupied a permanent place in our vocabulary and lives. Chinese restaurants, acupuncture, karaoke, yoga, Tai Chi & meditatio... Read More
This article, written by Marshall Goldsmith, Howard Morgan, and Marc Effron takes a look at the impact of co-workers and the impact of coaches through a review of research results in five major organizations.  The purpose of this article is to review their approaches and their levels of success in ... Read More
You are invited to participate in a unique opportunity to become a leading expert in Executive Coaching, Collegial Coaching, & Mentoring. Join a close group comprised of your peers from Fortune 500 & Global 1000 companies. Each group will be professionally moderated and will meet on-... Read More
Providing feedback has long been considered to be an essential skill for leaders. As they strive to achieve the goals of the organization, employees need to know how they are doing. They need to know if their performance is in line with what their leaders expect. They need to learn what they have do... Read More
This article, written by Bill Hawkins and Lori Riordan, discusses how to become a skilled manager – not a manager of corporate “tenure”. Although, promotion of unskilled managers can occur in any organization regardless of size, age or stage in the life cycle, it most frequently occurs in star... Read More
We have been part of hundreds of conversations about what it takes to create an effective organization, an organization that not only survives in today’s tough business climate, but one that builds a platform for future prosperity. We’ve both felt a nagging ambivalence from people in these conve... Read More
This article, written by Jodi Knox, discusses how action dialogue is the accumulation of parts – insights, ideas, observation, awareness, and so on – leading to shared understanding and committed action.  In the relentless effort to accomplish objectives and achieve results, the most common com... Read More
In this article, we suggest blending three essential organizational capabilities to maximize the impact of leaders: individual learning, organizational learning and delivering desired results.  To do so, Action Learning is taken to the organization level and enabled through information technology. ... Read More
Best practices for business often refer to the importance of creating alignment between mission, vision, values, goals, strategy and tactical plans. Alignment is viewed as critical for achieving bottom-line results and increasing shareholder value. In most organizations there are serious breaks in a... Read More
This article presents a description of the Appreciative Inquiry Summit as a major OD innovation. David Cooperrider and David Bright describe how the Appreciative Inquiry Summit brings representatives from major organizational stakeholders into the same space and time for powerful, shared, positive, ... Read More
For those who collect useless items of trivia, it may be interesting to know that there are more synonyms for the word “drunk” than any other in the English language. There are also more books, articles and dissertations on leadership than any other topic of management. Whether you find either i... Read More
It's easy for today's corporate leaders to become transfixed by the demands of short- term operations and lose sight of important happenings outside the walls of their business, outside the walls of their industry, and outside the walls of the United States. When this happens, however, tremendous op... Read More
As business becomes more and more global, many organizations are asking themselves if an effective leader in one country or region can duplicate her or his success on a worldwide level?For example, Lucia Mannone may have a proven track record in the southern European region, but is she still able to... Read More
The last update to our Privacy Policy was posted on February 7, 2016.  This Privacy Policy governs the privacy terms of our Website, www.bestpracticeinstitute.org, as owned and operated by Best Practice Institute, Inc. (BPI). Definitions "Non-Personal Information" (NPI) is information that is not... Read More

Consolidated Pre-work for Talent Management Action Learning Lab March 2009

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Market research is a field about to be fundamentally changed by consumer companies needing to develop deeper insights about their customers and by emerging technologies that will make real-time behavior and attitudes available for customer-driven management.  Current problems in market research are... Read More
Total organization integrity is an organizational framework and mindset for creating corporate identities of the highest ethical standards. This article will identify the driving forces underscoring both the need and urgency for establishing a fully integrated ethical framework.  Further, using les... Read More
Do you wanna know what’s really going on with your employees, clients or co-workers? Get ‘em to write and sing the blues! Alternate: It’s 7:38 on a hot Miami evening. The room is slowly filling with people from all over the world — jet lagged, disheveled and a bit dazed from the conference... Read More
The purpose of leadership development is to build leaders who know how to increase organization capability that delivers current and future earnings consistent with firm values.  In this article we argue that it is the job of leaders at all levels to create sustainable shareholder value and to be a... Read More
What does it take to put together a winning team in business? Volumes of articles and books have been written on the topic over the years, offering advice on how to avoid the dysfunction that often renders teams ineffective. We have all been part of groups that failed, either because of hidden agend... Read More

HR Communications E-Action Learning

By Lizz Pellet /VIce President of Felix Global

Finding and keeping the best and brightest talent in your industry takes more than simple marketing and advertising. It takes strong communications, both internal and external, that will brand yourself, your clients and your employees. The HR Communications Group brings together the best and brighte... Read More
Negotiation training is very much in vogue.  Public, private and not-for-profit organizations are investing heavily in both in-house and externally delivered negotiation training.  Even a modest improvement in the negotiating capabilities of senior managers can translate into dramatic increases in... Read More

Value Diversity and Inclusion

By Judith H. Katz /Dean's Council, College of Education at the University of Massachusetts

An organization that not only recognizes, but also leverages the diversity of its workforce and creates an inclusive culture that supports everyone in the organization to contribute will see positive, substantive change resulting in higher performance. Despite the fact that “diversity” has been ... Read More

You Won't Get Far by Walking on Eggshells

By Judith H. Katz /Dean's Council, College of Education at the University of Massachusetts

In organizations today, too many people are walking around on eggshells. Their actions are constrained by fear: fear of saying the wrong thing, fear of doing the wrong thing, fear of being accused, labeled, or harassed. At the same time, organizations are asking more and more of people, requiring t... Read More

How Nature Innovates

By Greg Zlevor /Dean's Council, College of Education at the University of Massachusetts

There is a natural process to growth and innovation.  It is displayed in the physical and evolutionary record, demonstrated by atomic and molecular structures, seen in the growth of the simplest creatures, detected in cultural advances, and found in business.  This article shows the natural proces... Read More

A Common Tool and Language

By Ralph Jacobson /President At The Leader's Toolbox, Inc.

This article, written by Ralph Jacobsen, describes how the majority of leadership development activities fail to significantly improve organization performance. This article reveals that it may be highly beneficial to shift the emphasis from developing individual leaders’ skills to developing shar... Read More

Louis Carter on Best Practices

By Louis Carter /CEO, BPI

Louis Carter is the founder and CEO of the Best Practice Institute. He recently discussed the importance of best practices and other topics with WD Communications. WD: Everywhere we go, we hear clients talking about best practices. Is there a universal understanding of what this term means? LC: In t... Read More
Best Practices in HR COMMUNICATIONS community group start January 9, 2008.  Sign up before November 30, 2007.  This is a practice based community group of HR professionals that are responsible for HR Communications in their organizations.  Join companies like Slumberger, Best Buy, Agilent, and mo... Read More

Viewing BPI Webinars on a MAC

By Louis Carter /CEO, BPI

Finding and keeping the best and brightest talent in your industry takes more than simple marketing and advertising. It takes strong communications, both internal and external, that will brand yourself, your clients and your employees. The HR Communications Group brings together the best and brighte... Read More

Top Five Do's and Don'ts of Talent Development

By Brian Fishel /SVP Talent Management, Key Bank

Whether in times of boom or bust, finding effective leaders to fill management roles is always a priority.  In the current business climate, the combination of an unpredictable market and a workforce culture that values company loyalty and longevity far less than it used to makes effective leadersh... Read More

The Top Five Dos and Don'ts of Talent Development

By Brian Fishel /SVP Talent Management, Key Bank

Whether in times of boom or bust, finding effective leaders to fill management roles is always a priority.  In the current business climate, the combination of an unpredictable market and a workforce culture that values company loyalty and longevity far less than it used to makes effective leadersh... Read More

Case Studies


A Case of Success for Edison International: An Enterprise-Wide Workforce Planning Process

By Christi O'Neill /Vice President of Research and Development, Best Practice Institute

Michael Manning, Sr. Manager of Strategic Workforce Planning, Human Capital Analytics & Employee Engagement at Edison International, has created a case study that is intended to provide the reader an overview on how enterprise-wide workforce planning was successfully launched at Edison Interna... Read More
Transfer Whole System Transformation methodology to the organization resulting in a sustainable journey of staying agile as a function Read More

Farm Credit Canada: Cultural Transformation

By Kellie Garrett /Senior Vice-President, Farm Credit Canada

FCC President and CEO John Ryan joined the organization in 1997. At that time, we were becoming profitable after years of deficits and had begun improving our external reputation. We had a silo mentality where people focused on their own divisions and competed with each other for resources and power... Read More
This case study describes the design of a comprehensive, multi-module leadership development program that was created to anchor an evolving talent management strategy.   ... Read More
A focused employee retention initiative utilizing career development, management training, team agreements, and employee surveying as tools for creating a preferred place of employment in the telecommunications industry.This case outlines a successful effort used by Cellular One to consciously incre... Read More
This article outlines a global training program for sales executives that develops business leadership capabilities through training seminars, partnerships with senior managers, and action learning.In this article you will find:•    Training Colgate-Palmolive’s Global Sales Leaders•    C... Read More

Imasco Limited: Action Learning

By Jay A. Conger /Henry R. Kravis Research Chair in Leadership Studies

This article outlines an action learning-based program that is designed to develop the strategic thinking capabilities of senior and middle management.



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This article outlines a "just-in-time" transition to a cross-functional team structure, bolstered by action learning, exposure to senior executives, and team leader rotation, in order to make dramatic improvements in the efficiency of the operations department. In this article you will find: Objecti... Read More
This article outlines the Management Development Program and Leadership Acadamy that emphasizes action learning teams as the key to performance enhancement and cultural change in a technical environment.In this article you will find:•    Strategic Issues Facing MITRE•    The Management Dev... Read More
In 1989, SmithKline Beecham was formed through the merger of SmithKline Beckman Corporation, located in Philadelphia, PA, and The Beecham Group in London. Beecham had comparatively few programs in the way of human resources development, while SmithKline Beckman had a process but no consistency in ho... Read More
Creating support among all members of organizations for organizational change is a difficult task. How do change architects create the understanding and increase the readiness and enthusiasm for change, while simultaneously managing the fear process to create a “change by design”? The focus of t... Read More

Westinghouse

By Bill Keeley /Senior Project Director, AECOM

A change management model for creating a world-class safety culture or leading other large-scale improvement initiatives that leverage internal audits, employee testing, extensive training, job analysis, and cultural change interventions.This change management case study describes the systematic app... Read More
An innovative 5-month project to redesign work at a plant site that incorporates such change management tools as balanced scorecard, stratgic analysis, process design, competency-based training, and performance gap analysis to improve operations.This case study discusses a work redesign project for ... Read More
An organizational development initiative that transformed a traditional work culture into an entrepreneurial, self-managing, productive work community, dedicated to increased customer satisfaction and levels of decision-making authority, and enabling employees to develop a better understanding of or... Read More

Boeing

By Suzanne Browning /BPI Expert

A leadership development program designed to broaden identified successors to executive positions and prepare individuals for a variety of new assignments while delivering solutions to top management through action learning and personal development.The Executive Development Program (EDP) was establi... Read More
An integrated leadership development and succession planning system designed for executives that leverage 360-degree feedback, a leadership skill/competency model, and individual development planning.This chapter introduces the framework, processes, and tools currently used at Sun Microsystems, Inc.... Read More

Allstate Insurance

By /BPI Expert

A recruitment and selection process that leverages the Internet, internal database technology, and work analysis tools in a case study format.Allstate is the second-largest personal lines insurance company in the United States, as well as a major life insurer. It insures 1 of every 8 homes and autom... Read More
A performance management and development process designed for managersand individual contributors that includes setting expectations, driving continuous communication about performance, and assessing employees against performance results, development results, and competencies.In February 1998, Case ... Read More

Sonoco

By Derek A. Smith /BPI Expert

A performance management system designed to develop employees’ knowledge oftheir roles and responsibilities while aligning their performance in support of the company’s strategic business goals through such tools as 360-degree feedback and a focused competency model.The goal of Sonoco’s Perfor... Read More

Systems Thinking at FedEx Sales

By Louis Carter /CEO, BPI

OVERVIEW OF BUSINESS THINKING:  The concept behind the business thinking curriculum for sales was that the sales executive should think like a business owner.  They should think about the customers of the FedEx customer.  What kept the FedEx customer awake at night when they thought about the pro... Read More
This case study covers the following topics:•    AT&T Sales Support and Corporate Culture before IKE•    Corporate drivers for Knowledge Management and the creation of IKE•    The evolution of IKE, realized benefits, the evolution of Knowledge Communities•    Lessons Learn fr... Read More
Background Buckman Laboratories is an international, family-owned, specialty-chemical company with headquarters in Memphis, Tennessee, USA.  For more than fifty years, Buckman has provided the world’s leading industries with a broad range of specialty chemicals for the papermaking, water treatme... Read More
A retention program designed to help employees align their interests, values, and skills with rapidly changing business needs through a set of integrated activitiesCognizant that a clear assessment of the current state versus the desired outcomes was critical to the success of the retention strategy... Read More
The president and the chief operating officer of AmericaSpeaks reveal an exciting new model for citizen engagement and democratic deliberation that demonstrates the power of citizens coming together, productively, to influence important policy decisions that impact their lives – locally, region... Read More
This article outlines a strategic initiative based on assessment, action learning, and coaching that is designed to develop and sustain a global leadership culture.This article includes, but is not limited to, the following steps:•    Building the Business Case for Leadership Development•  ... Read More
A performance management and development process designed for managers and individual contributors that includes setting expectations, driving continuous communication about performance, and assessing employees against performance results, development results, and competencies.In February 1998, Cas... Read More
This article is a change management process for creating and implementing a distinctive firm brand and fostering a unique employer-of-choice culture while driving performance, accountability and innovation to higher levels.  Initiative leverages executive strategic planning and alignment, leadershi... Read More
Massachusetts General Hospital (MGH), founded in 1811, is the third oldest hospital in the United States. Instrumental in the creation of MGH were two physicians, James Jackson and John Collins Warren. The founders’ bold vision was two-fold: provide the most advanced, humane medical care possib... Read More
A change program, embedded in a larger corporate-wide initiative, designed for use in a highly distributed organization with minimal corporate staff in a case study format.Nortel Networks (Nortel) is a leading multinational data and voice telecommunications company, employing over 80,000 people worl... Read More
A performance management system designed to develop employees’ knowledge of their roles and responsibilities while aligning their performance in support of the company’s strategic business goals through such tools as 360-degree feedback and a focused competency model.The goal of Sonoco’s Perfo... Read More

This model portrays a sample team charter document.   It includes a model of the Team Charter Sample Format and all relevant information.

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A 360° assessment-based leadership development initiative for leaders at all levels of the organization, designed to work in conjunction with the organization’s human resource strategic plan and performance management process. Introduction/Background AlliedSignal is an advanced technology and m... Read More
Dollar GeneralA look at the Performance Management Revolution within Dollar GeneralThis case study follows the work done by Aubrey Daniels International (ADI) with Dollar General Executives to strengthen its position as a customer-driven distributor of consumable basics. In 1999, Jeff Sims, joined D... Read More

AMD Case Study

By Louis Carter /CEO, BPI

With revenues of over $2.5 billion and 13,000 employees worldwide, Advanced Micro Devices (AMD) is a global supplier of integrated circuits for the personal and networked computer and communications markets. The company produces processors, flash memories, programmable logic devices, and products fo... Read More
This chapter describes five separate initiatives that have been introduced in the past eight years to strengthen the areas of performance development, succession planning, and leadership development. For each initiative we describe how and why the changes were introduced, how they have been refined,... Read More

This model portrays St. Luke’s Hospital’s Management Performance Evaluation.  It includes the Performance Evaluation sheet along with instructions on how to fill it out and rate your management along with all relevant information.

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Emmis Communications - Matrix

By John Nelson /President, BT+L Partners

This model shows Emmis Communications Internal Communications Matrix.  As with Emmis audiences, repetition and mixed media helps drive messages, influence, and buyer behavior.  A key strategy for the Emmis change initiative involved utilizing many communication vehicles for building the brand awar... Read More
This leadership development case study describes the innovative approach used by First Consulting Group to design and implement a unique skill, knowledge personal growth program for the Firm’s mid and senior level executives. First Consulting Group is an acknowledged market leader in providing inf... Read More
The Drotter results-based approach is tailored to a professional services firm structure and applied in the development of a performance management system aligned with the business’s strategy. Drotter’s Leadership Pipeline approach is implemented, with the full performance definitions for each l... Read More
This case study describes a global high-impact leadership development intervention with real business impact that is achieved through a robust diagnostic and assessment process, GE values, the three lenses of leadership, storytelling, futuring, uncovering of peak performance, systems thinking, and f... Read More
This case study describes the dynamic transformation process of HP sanctioned by the CEO in which over 8,000 managers throughout the world were developed through key principles of accelerating high performance and alignment and executing with accountability.  The program’s most successful key fea... Read More
This case study describes the systematic approach employed by Intel Corporation’s Fab 12 Organization Development Team (ODT) to successfully launch and innovative, nontraditional way of developing leaders. 1 The ODT works at the manufacturing-site level (not corporate), responding to specific ch... Read More
This case study includes MIT’s method for developing the higher-level skills to create and sustain a self-perpetuating learning organization through mental models, systems thinking, personal and organizational visioning, and several other best practice organizational learning exercises and tools t... Read More
This case study describes how this hospital and health network implemented a leadership development program that achieved breakthrough results in patient satisfaction, improved quality of care, overall service, efficiency, and top status in the industry through a series of quality improvement initia... Read More

STORAGETEK

By Susan Curtis /BPI Expert

This case study shows how aiming for a high-performance culture led StorageTek to develop a transformation plan that balanced traditional operational management with the innovation required to be competitive in the information technology industry. A key element of the plan is successfully coordinati... Read More

This case study is a patient centered care model for creating a healing environment that leads to shorter lengths of stay, lower infection rates, and reduced mortality rates through a healing culture that embraces mind, body and spirit.

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Emmis Communications

By John Nelson /President, BT+L Partners

This article is a change management process for creating and implementing a distinctive firm brand and fostering a unique employer-of-choice culture while driving performance, accountability and innovation to higher levels.  Initiative leverages executive strategic planning and alignment, leadershi... Read More
  Sales meetings, sales quotas, sales conferences, sales training…all such initiatives  typically include a lot of talk about selling better and selling more, but then the sizzle slowly turns to fizzle. This repeated phenomenon is often directly related to the fact that many initiatives lack foc... Read More

This model portrays an example of First Consulting Groups 360-Degree Feedback Report.  It includes an example of the feedback report and all relevant information.

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Research


Most Loved Workplace Research

By Bpi Staff /CEO, Best Practice Institute

A new study from Best Practice Institute has revealed some surprising results. In a global survey of over 150 Fortune 1000 organizations companies, we’ve shown that employees who love their workplace are up to 4 times more likely to perform at a higher level than those who do not. This reveal dat... Read More

Test and Learns

By Bpi Staff /CEO, Best Practice Institute

“Test and Learn” is a term given to business practices aimed at accelerating performance. It assumes that learning is largely a heuristic behavior of trial and error. It’s a pragmatic learning experience in which people are satisfied with “good enough” solutions that could be optimal ... Read More

Benchmarking Best Talent Practices

By Bpi Staff /CEO, Best Practice Institute

1. Mentoring Programs Best Practices 2. Best Practices on Creative Approaches to High Potential Identification 3. Moving HR Technology – best practices in switching HRIS/HCM providers 4. Best Practices in Rotational Development Programs 5. Best Practices in Performance Management Transitio... Read More

Comparison of Performance Management Vendors

By Bpi Staff /CEO, Best Practice Institute

The following is a survey of tools that enable the employee feedback that supports performance appraisals. The intent is to identify and measure those tools that compete directly with Skillrater. I have found that the “big” tools serve Human Resources and Human Capital Management in extensivel... Read More

Matching Analytics to HR’s Chief Goals

By Bpi Staff /CEO, Best Practice Institute

Almost every aspect of workforce management and top talent identification is viewed as a “high” or “very high” in terms of importance by the HR professionals in our survey. This shows that analytics has the potential to impact talent management at every level but may also signify that anal... Read More
When business dictates the next step is stretching outside the U.S., organizations must tread with care. While the company may have a domestic talent strategy, there is much to consider when looking for overseas talent. Each country has its own unique set of challenges, from how to obtain and tr... Read More

GLOBAL TALENT MANAGEMENT TRENDS FOR 2016

By Bpi Staff /CEO, Best Practice Institute

Continued global commercial volatility and unpredictability means talent strategies are constantly evolving. Talent scarcity remains a pressing concerns for most HR principles in 2016 and this is being reflected by a heavy strategic focus on talent sourcing and retention. Surprisingly, in a ... Read More
You may use this presentation for audiences to show the research and findings behind our research on Best Practices in Talent Management. Read More

Transformational Talent

By Bpi Staff /CEO, Best Practice Institute

Strategy is no longer the sole component of integrating talent management. Innovative organizations are thriving by using technology and transforming culture to integrate their talent management strategies. For organizations to succeed, they must attract, maintain and develop the right people. Du... Read More

Live Webinars


The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Read More

October BPI Senior Executive Board Benchmark-It 2018

By Bpi Staff /CEO, Best Practice Institute

Join your fellow Senior Executive Board members to share, benchmark, and learn from each other in this critical topic developed by one of your peers. Attendance is highly recommended for all Senior Executive Board members. You are also invited to bring an internal champion of your choice from your t... Read More

June BPI Senior Executive Board Benchmark-It Online 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

April BPI Senior Executive Board Benchmark-It Online 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

March BPI Senior Executive Board Benchmark-It Meeting 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

February BPI Senior Executive Board Benchmark-It 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

November BPI Senior Executive Board Benchmark-It 2017

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More
The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

On Demand Webinars


Several of our best organizations have a long series of acquisitions and require a focus on being "leaner" overall to ensure that the balance of investments is focused on customer facing work. To meet the challenge and ensure "go forward" functions/teams are operating in a sustainable way, some degr... Read More

Managing Virtual Workers Today

By Bob Nelson /Author of The 1001 Rewards & Recognition Fieldbook and 1001 Ways to Energize Employees

Forty percent of today’s employees work virtually, soon to be 50 percent by 2020. Thirty-six percent of employees would give up a pay raise for the ability to work remotely; forty percent would be willing to take a pay cut for that option. Is your company maximizing this labor source, making it ... Read More

Leadership During Crisis

By Martha Johnson /White House Office's Office of Presidential Personnel, Clinton-Gore Administration and Former Administrator, GSA

Inspired by first hand accounts and interviews with leaders throughout the public and private sector, leadership expert Harry Hutson and for GSA Adminstrator Martha Johnson examined leaders effected by tramautic events such as 9/11, the Oklahoma City & Boston bombings, Hurricane Katrina, hostile tak... Read More

Corporate Social Learning and Collaboration

By Bpi Staff /CEO, Best Practice Institute

Today’s organizations battle a great deal of complexity. The introduction of collaborative technologies has allowed organizations to increase transparency, global communication among workers, and welcomed new ways of learning. How are you and your organization leveraging these technologies to buil... Read More

Intentional Leadership

By Bpi Staff /CEO, Best Practice Institute

Join us in sharing intentional leadership practices, communication and accountability strategies. Read More

BD's Early Career Experience Program

By Edward Franzone /Senior Director of Worldwide Learning and Development, BD

Ed Franzone, former Senior Director of Worldwide Learning and Development at BD (Becton, Dickinson and Company) will present the design, implementation and outcomes of an innovative program designed to accelerate the development of BD’s early career high-potential population. Read More

Talent Mobility at Liberty Mutual

By Maria Van Brown /Vice President, Enterprise Talent Management Practice, Liberty Mutual Insurance

Benchmarking Best of Best Practices

By Louis Carter /CEO, BPI

Best Practice benchmarking is a critical first step toward developing and designing a leading edge program, system, or intervention within your organization. Before you venture out on your own to diagnose your own system, or if you have already begun designing, it is sage advice to look externally t... Read More

Giving Performance Feedback Live

By Paul Plotczyk /CLO, Best Practice Institute

"Do a performance appraisal! Can I give a speech instead?” Although studies have shown that one of the most feared tasks amongst people is to give a speech, many managers would argue that giving performance feedback may rank higher. Most of us have forgotten that the primary purpose of conv... Read More
Dan will share top tips and real world examples to help improve how your company operates in what he calls “a mecca of collaboration; a culture that fosters innovation, creativity, teamwork and friendship.” He discusses collaboration tools, technologies and practices alongside new learning mode... Read More
Virgil Smith, Vice President of Talent Acquisition and Diversity at Gannett will present the business need, design, and implementation of programs and practices that support leadership bench growth at Gannett. His effective approach to implementation is an excellent example of how to achieve a goal ... Read More
Join Louis Carter and Christi O'Neill as they reveal the best and next practices of 2013, based on BPI research and conversations. Learn what organizations are doing to promote transparency through talent programs and data planning. Engage and share your talent challenges and success stories! Read More
Join Dan and Pam as they present on Monsanto's Leadership Agility Platform and approach! Together, they will share best practice elements and stories from their leadership development platform, describe the four agility types focused on and explain how they utilize a Matrix structure to enhance inno... Read More

Contagious: How Ideas Spread

By Bpi Staff /CEO, Best Practice Institute

Jonah Berger (author of Contagious: How Ideas Spread) will be presenting on how to create a Contagious Movement around Talent Programs on Wednesday, October 9 at 11:15amET. Learn more about decision making and social dynamics (e.g., social influence) and what makes ideas viral and products spread co... Read More
Transformational change is critical to organizations operating in a polyphonic global economy. Making it happen is a complex process, and seldom meets expectations. This webinar will help resolve complexities and lead to your company’s transformation meeting expectations. John Nelson of BT+L ... Read More

Hilton's Global Leadership Development Program

By Sue Hale /Vice President, Leadership Development, Hilton Worldwide

Hilton's leadership development programs have been in place for a number of years and are regarded as being amongst the best in the hospitality industry, with rigorous selection criteria, senior executive involvement and structured development journeys. As Hilton takes on new challenges they must c... Read More

The New Leader's Playbook

By George Bradt /Executive onboarding expert - helps new leaders and teams deliver Better Results Faster

Leadership transitions are some of the toughest challenges people face – professionally and personally. Nearly half of new leaders fail in their first 18 months. Often, those failures are the result of crucial mistakes made in the very beginning that can be devastating for organizations and leader... Read More

10 Steps to Prevent Change from Failing

By Tara Powers /CEO, Author, Speaker, Talent Management Strategist and Consultant, Powers Resource Center, LLC

Change is inevitable and necessary for growth. All companies undergo changes unique to their business – whether it’s a merger, an acquisition, downsizing, restructuring – or even simply new leadership - change happens. Is your organization about to embark on a change that will have a signif... Read More
Whether you like it or not, the demographic shift is happening and Generation Y (born 1980 – 1995) is coming to the forefront of the workforce. This generation differs from any previous demographic population because “Gen Y” grew up in an era shaped by conditions unheard of before: from digita... Read More
Recent surveys continue to show levels of job satisfaction and employee engagement to be at record lows. This is a crisis for business and individuals alike. Based on his NY Times bestseller, We: How to Increase Performance and Profits Through Full Engagement, Kevin Kruse presents conclusions from s... Read More
These days, we’re all joint problem-solvers. But we’ve all seen problems that could have—and should have—worked out, but didn’t because conversations about them turned negative or broke down. The original problems were not beyond repair, but the damning judgments, hurt reputations, and bro... Read More
Smart employers use stories to amplify the effectiveness of all aspects of their talent management and development process, including employer branding, new hire orientation, employee engagement, training, and coaching. Companies with great Employer Brands use stories to communicate what makes th... Read More
Haig Nalbantian is Senior Partner and Founder/Leader of Mercer Workforce Sciences Institute Read More
International trainer, Ilene Bergelson, takes participants behind the scenes of her practice to share the process, discoveries and outcomes of executives in pursuit of greater impact, stronger, more meaningful professional relationships, and a more cohesive communication culture in their organizatio... Read More
Dr. Jay Galbraith is Founder and President of Galbraith Management Consultants. Read More

How to Become an Ideal Leader

By John Spence /Executive Consultant, Trainer and Author, John Spence LLC

The session will look at the new trends in what high-performance employees look for in an “Ideal Leader.” Based on John Spence’s work as a leadership instructor and coach to firms such as Microsoft, Qualcomm, Abbott Labs, Merrill Lynch, and several other Fortune 500 firms and a recent Global L... Read More
David DeFilippo is Chief Learning Officer at Bank of New York Mellon. BNY Mellon Asset Management’s leadership development work has garnered external recognition. The Program has been recognized as one of the Top 15 Leadership Programs by Leadership Excellence magazine in 2011 and was previous... Read More
Businesses today rely on 4 generations (Traditionalist, Baby Boomers, Gen X and Gen Y) working productively together in the workplace. This presents many challenges but if you understand what each generation values most (and each is very different), you can create a generationally desirable workplac... Read More
David Ulrich and Norm Smallwood are Partners at The RBL Group Read More
This series will introduce you to both benchmarking tools. They are free downloadable tools designed to help organizations determine strategy and measure progress in (1) managing diversity and fostering inclusion, and (2) fostering ethics and integrity in your organization. Both tools are based on i... Read More
Bev Kaye is author of Love 'Em or Lose 'Em Suzy Walther is the Global Head of Career Development at Bloomberg. Bev Kaye and Suzy Walther walk through the business case at Bloomberg for Career Development and the how the program was designed. Read More
Traditional approaches to change management are losing their effectiveness in today’s change weary organizations. Fearful, frazzled and fatigued employees don’t want to pay attention to change experts—or any other experts for that matter. Instead, employees prefer listening to and watching the... Read More
Penny Adkins is Head of Global Talent Management, Centre of Expertise at Oracle Read More
All too often brilliant executives become the casualty of excess nerves when asked to present. From ideas not being taken seriously to being passed over for a promotion, the cost of these nerves means the executive’s credibility and future. In this interactive webinar, Ilene walks participants ... Read More
HR professionals need to better understand the business to act as strategic business partners. HR professionals need “business acumen” to draw sound conclusions from business information. More importantly, they need to take the actions needed to drive organizational results. In this webinar, We... Read More

The C-Suite's Role in Talent Management at Novelis

By Leslie Joyce /EVP and Chief People Officer at Exide Technologies

Leslie Joyce is the former SVP and Chief People Officer at Novelis. Read More
Did you ever have a conversation or interaction that went badly? Did you leave a meeting and regret that you didn’t say what you really felt or said something you did regret saying? Have you played back in your head a discussion over and over again? Have you had difficult giving frank, candid feed... Read More
Every workplace generates chronic conflicts, yet few organizations have examined their "conflict cultures" to see how their conflicts get sparked, escalated, and reinforced. Fewer still have conducted "conflict audits" to discover where these streams of conflict come from, or designed multi-layered,... Read More
Valerie Norton is VP of Talent Management and Acquisition at Broadridge Financial. Valerie shares strategies and models to build culture and leadership to drive growth. Read More
Based on extensive contributions from 79 Expert Panelists around the world, this online research presentation and learning session along with a new diversity and inclusion model, illustrates what excellent diversity and inclusion work looks like today. Alan has researched and compiled twelve categor... Read More

The Leader's Journey: From Mindset to Impact

By Tara Powers /CEO, Author, Speaker, Talent Management Strategist and Consultant, Powers Resource Center, LLC

Do you react to life’s situations or take the lead? Do you take responsibility or place blame? The answer to these questions will directly determine the impact you have on others, in your business and life! When you can effectively take the lead in any situation, you can empower and influence o... Read More
Becky Atkeison is Staff Director, Executive Development/HR Initiatives at FedEx Corporation. Learn about FedEx's Leadership Development Program. Read More
Kevin McDonald is Vice President, Business Process Outsourcing Governance at The E.W. Scripps Company Read More
Brian Hults is Vice President Organization and People Development at Newell-Rubbermaid. Brian shares information on Newell-Rubbermaid's Learning Culture and Succession Planning. Read More
Meaningful conversation leads to project completion, innovation, and results. Leadership requires clear communication. Learn how to use emotional intelligence and communication to produce change inside your organization. Shawn will walk us through three chapters in her recent book, Conversations for... Read More
Imagine for a minute that everyone at your company can: •Describe the value you provide, •Differentiate your company from the rest, •Communicate with confidence that your company stands behind what it says, •Communicate to job candidates what’s special, attractive, and exciting about w... Read More
Your daily writing is a powerful tool for enhancing your success as a leader. How effectively are you using written communications, especially e-mail, to communicate strategies, manage change, and get results? Today’s virtual workplace demands that we provide coaching, direction, encouragement, an... Read More

Developing Best Practice Recruitment Strategies

By Zachary Misko /Vice President, Workforce Strategy, KellyOCG

Now more than ever the ability to develop and deliver an effective recruitment strategy is imperative. Candidate lifestyles have changed dramatically over recent years and many companies are still behaving as though it is 1985. Candidates and people in general are on the go more than ever and using ... Read More
Some people just have it when they present. And, you can too. If you've ever wondered why some people are more magnetic, more charismatic when they present than others, and you want to know how to become more of both, this is the program for you. Communication and influence expert, Scott Halford, CS... Read More
How will you influence your listeners to act on what you have to say? Whether you are influencing through a presentation, meeting, sales call, conference call or face-to-face conversation, how you deliver determines whether or not others see you as credible, knowledgeable, and trustworthy. Without d... Read More

Making Sure Your Presentations Are Winners, Not Losers

By Tom Leech /Presentations Coach/Seminar Leader/Speaker, Thomas Leech & Associates

Being able to communicate with various audiences via presentations, speeches, and webinars is a key element for success. As Shakespeare said, “No man is lord of anything ‘til he communicate his parts to others.” Examples abound where speaking ability has helped open doors (think Barack Obama),... Read More
Traditional marketing has been all about delivering a message for the top and spreading it through as many channels as possible. That worked well in an age when mass media dominated the communications landscape, but the world has changed. Today, messages began at the bottom and percolate up. The mas... Read More

LinkedIn – Seven Best Practices

By Viveka von Rosen /BPI Expert, Linked Into Business

LinkedIn is the number one Business Social Networking tool available to business owners for two key reasons: its ability to exponentially grow your network through your connections, and a very sophisticated data mining search engine. These capabilities, combined with the other tools LinkedIn offers,... Read More
When a company faces the realities of tough economic times, people in management positions face difficult choices and, in particular, the unpleasant task of downsizing. Anxiety and fear can interfere with approaching these duties with foresight and compassion. In this session, Rob Kanzer will ex... Read More
As more organizations expand globally, execute projects with cross-functional teams, rely on mobile workers who are rarely in the office, and engage in strategic external partnerships, they need to develop the skills, policies, and technologies to effectively support virtual teams. Many remote and v... Read More

Toxic Leadership

By George Reed /Associate Professor at University on San Diego

Why do world class organizations tolerate toxic leaders in their midst? Is there a relationship between leadership style, organizational climate, and effectiveness? In this webinar, George Reed will address the concept of toxic leadership and provide some suggestions about how to limit its negative ... Read More
As we look to the future of talent management, it is important to look at concerns and issues that may be limiting to our way of thinking about talent and succession strategy. This webinar discusses these "common myths" of business leaders and human resource professionals as they plan and implement ... Read More

What Makes a Great Speech Great

By David Mann /Executive Director, Word to Action

Description You know it when you see it – certain speeches just make you stand up and take notice. Barack Obama has been praised continually for his mastery of rhetorical influence. Ronald Reagan has gone down in history as “The Great Communicator.” Winston Churchill galvanized a nation at a ... Read More
Poor communication is always a major factor when organizational change falls short of the desired results. Communication is an extremely complex process and unfortunately, most organizations make it more complex rather than simpler in how they approach this challenge. This enlightening webinar cla... Read More
Where there is conflict, communication suffers, and along with it everything from an intimate relationship to a balance sheet. Energy is diverted from constructive goals into resentment and self-justification, and important work remains undone. Through coaching and group interaction, using lecture, ... Read More
Leadership presence is a powerful attribute of leadership. You can define it as the presence of authority imbued with a reason to believe. Leadership presence begins with communications but extends to every facet of leadership. As such it can be taught and put into practice. This webinar demonst... Read More
83% of employees say they are working on projects, programs and initiatives that they believe will fail. Never has the ability to execute been more important. Careers, goals and even entire companies depend on their ability to achieve results by executing flawlessly on high stakes projects. And yet,... Read More
Organizations are built to perform, not to change. But in today’s highly competitive business environment, organizations must be ready to change and change frequently. Organizations cannot sustain excellent performance unless they embrace change. The webinar will focus on identifying practices ... Read More
Strategic Advisor Deborah Rozman, Ph.D., is President of Quantum Intech, Inc. and a psychologist and author. Quantum Intech (QI) is a technology and software licensing company, founded by Doc Childre, which develops and licenses proprietary products "powered by HeartMath" to reduce stress, improve h... Read More