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Organization Development & Change


Organization Development (OD) is an enterprise-wide intervention that is strategically planned in effort to increase an organization’s effectiveness, performance and culture health. OD features changes in employee behaviors, organization systems, organization designs, organization processes and methodologies.

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Case Studies


Transfer Whole System Transformation methodology to the organization resulting in a sustainable journey of staying agile as a function Read More

Scripps: Integrated Talent Management

By Robyn M. Hildal /Vice President, Talent and Diversity, The E. W. Scripps Company

Over the years, Scripps existed as a series of small businesses charged with serving the needs of their local markets.  With this charge came autonomy resulting in each small business addressing its mission in various unique ways as was the case with the way employees were managed.  Generally, Scr... Read More

Amway: Integrated Talent Management

By Kee Meng Yeo /BPI Expert

Amway is a global direct selling corporation with US$10.9b in sales revenue and 20,000 employees spanning the globe. In 2007, a new Growth Through Innovation strategy was initiated with one of its priorities being to become a high performing organization in order to sustain growth for the long term.... Read More

Farm Credit Canada: Cultural Transformation

By Kellie Garrett /Senior Vice-President, Farm Credit Canada

FCC President and CEO John Ryan joined the organization in 1997. At that time, we were becoming profitable after years of deficits and had begun improving our external reputation. We had a silo mentality where people focused on their own divisions and competed with each other for resources and power... Read More
An innovative 5-month project to redesign work at a plant site that incorporates such change management tools as balanced scorecard, stratgic analysis, process design, competency-based training, and performance gap analysis to improve operations.This case study discusses a work redesign project for ... Read More

Corning Inc.: New Product Innovation Process

By Richard O'Leary /Corporate Vice President and Chief Human Resources Officer, Hopkins Manufacturing

For over a century, Corning Incorporated has been a company synonymous with technology-based innovation -- today, the spirit of innovation is stronger than ever. This management case study will look at the evolution of the current Innovation process practiced at Corning. The case will describe the a... Read More
Background Buckman Laboratories is an international, family-owned, specialty-chemical company with headquarters in Memphis, Tennessee, USA.  For more than fifty years, Buckman has provided the world’s leading industries with a broad range of specialty chemicals for the papermaking, water treatme... Read More
A cultural change model for achieving excellence in the five pillars of service, people, quality, growth, and financial performance through balanced scorecard, customer service interventions, accountability interventions, and emphasis on measurement of satisfaction for all stakeholders.  This case... Read More
This article is a change management process for creating and implementing a distinctive firm brand and fostering a unique employer-of-choice culture while driving performance, accountability and innovation to higher levels.  Initiative leverages executive strategic planning and alignment, leadershi... Read More
Since 1995, Kraft has spent time and effort divesting of businesses, acquiring more profitable businesses, and organizing into one operating company. This new approach led to the current Kraft vision to become the undisputed leader in the food industry by the year 2001. In order to contribute toward... Read More
Big change, fast—that was the demand made on Lockheed Martin’s tactical jet business. The alternative to meeting this change challenge was not only to lose the largest defense contract in history, but also to become a second-tier subcontractor at best, or be put out of business at worst.  This ... Read More
This article outlines a "just-in-time" transition to a cross-functional team structure, bolstered by action learning, exposure to senior executives, and team leader rotation, in order to make dramatic improvements in the efficiency of the operations department. In this article you will find: Objecti... Read More

Mattel: Change and Innovation Process

By Ivy Ross /Vice President and Head of Google Glass at Google

This case study describes Mattel’s Project Platypus – a dynamic change and innovation process for bringing out human potential in an organization through the synthesis of collaborative, action-, and results-oriented experiences, resulting in new business opportunities and high-performance produc... Read More
Dollar GeneralA look at the Performance Management Revolution within Dollar GeneralThis case study follows the work done by Aubrey Daniels International (ADI) with Dollar General Executives to strengthen its position as a customer-driven distributor of consumable basics. In 1999, Jeff Sims, joined D... Read More
Destination Hotels & Resorts uncovers the value of integrating talent management systems and practices to achieve results greater than the sum of its parts.Destination's people management systems and processes were disjointed and untenable, with the majority being highly manual and decentralized... Read More
In early 2006, Avon Products, Inc., a global consumer products company focused on the economic empowerment of women around the world, began the most radical restructuring process in its 120-year history. Driving this effort was the belief that Avon could sustain its historically strong financial per... Read More
The Customer and Enterprises Services Division (“CES”) of a Fortune 100 company transformed the experiences of its clients, the internal satisfaction of its talent, and its fortunes by transforming all of its systems, including its talent management systems: It assessed each system that comprise... Read More
The following case study will examine the path of Honeywell’s successful Aerospace business in leveraging Six Sigma as the core productivity strategy that will fuel its aggressive growth plans.  It examines how Honeywell has successfully evolved Six Sigma from a process improvement initiative to ... Read More

Research


Most Loved Workplace Research

By Bpi Staff /CEO, Best Practice Institute

A new study from Best Practice Institute has revealed some surprising results. In a global survey of over 150 Fortune 1000 organizations companies, we’ve shown that employees who love their workplace are up to 4 times more likely to perform at a higher level than those who do not. This reveal dat... Read More

Test and Learns

By Bpi Staff /CEO, Best Practice Institute

“Test and Learn” is a term given to business practices aimed at accelerating performance. It assumes that learning is largely a heuristic behavior of trial and error. It’s a pragmatic learning experience in which people are satisfied with “good enough” solutions that could be optimal ... Read More

Comparison of Performance Management Vendors

By Bpi Staff /CEO, Best Practice Institute

The following is a survey of tools that enable the employee feedback that supports performance appraisals. The intent is to identify and measure those tools that compete directly with Skillrater. I have found that the “big” tools serve Human Resources and Human Capital Management in extensivel... Read More

Matching Analytics to HR’s Chief Goals

By Bpi Staff /CEO, Best Practice Institute

Almost every aspect of workforce management and top talent identification is viewed as a “high” or “very high” in terms of importance by the HR professionals in our survey. This shows that analytics has the potential to impact talent management at every level but may also signify that anal... Read More
When business dictates the next step is stretching outside the U.S., organizations must tread with care. While the company may have a domestic talent strategy, there is much to consider when looking for overseas talent. Each country has its own unique set of challenges, from how to obtain and tr... Read More

GLOBAL TALENT MANAGEMENT TRENDS FOR 2016

By Bpi Staff /CEO, Best Practice Institute

Continued global commercial volatility and unpredictability means talent strategies are constantly evolving. Talent scarcity remains a pressing concerns for most HR principles in 2016 and this is being reflected by a heavy strategic focus on talent sourcing and retention. Surprisingly, in a ... Read More
To provide additional context for the practices presented in this book, we asked each contributor to complete a survey to gain a more comprehensive view of their organizational change and leadership development program. The survey was comprised of six themed sections: 1.) business diagnosis (includi... Read More

Cultural Transformation

By Bpi Staff /CEO, Best Practice Institute

This report looks at 4 multinational, blue chip organizations and presents them as working (and highly successful), working models of organizations that have transformed from a more conservative business model to a business environment of innovation and risk-taking. It addresses the client’s n... Read More

Live Webinars


The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Read More

October BPI Senior Executive Board Benchmark-It 2018

By Bpi Staff /CEO, Best Practice Institute

Join your fellow Senior Executive Board members to share, benchmark, and learn from each other in this critical topic developed by one of your peers. Attendance is highly recommended for all Senior Executive Board members. You are also invited to bring an internal champion of your choice from your t... Read More

June BPI Senior Executive Board Benchmark-It Online 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

April BPI Senior Executive Board Benchmark-It Online 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

March BPI Senior Executive Board Benchmark-It Meeting 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

February BPI Senior Executive Board Benchmark-It 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

On Demand Webinars


November BPI Senior Executive Board Benchmark-It 2017

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More
The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More
Several of our best organizations have a long series of acquisitions and require a focus on being "leaner" overall to ensure that the balance of investments is focused on customer facing work. To meet the challenge and ensure "go forward" functions/teams are operating in a sustainable way, some degr... Read More

Managing Virtual Workers Today

By Bob Nelson /Author of The 1001 Rewards & Recognition Fieldbook and 1001 Ways to Energize Employees

Forty percent of today’s employees work virtually, soon to be 50 percent by 2020. Thirty-six percent of employees would give up a pay raise for the ability to work remotely; forty percent would be willing to take a pay cut for that option. Is your company maximizing this labor source, making it ... Read More
Join your fellow Senior Executive Board members to share, benchmark, and learn from each other in this critical topic developed by one of your peers. Attendance is highly recommended for all Senior Executive Board members. You are also invited to bring an internal champion of your choice from your t... Read More

Career and Organization Performance

By Jeff Davidson /CEO, Best Practice Institute

Learn how to quickly and easily bust through ruts, get into high gear, experience more of what you want, and take charge of your day. Join Jeff Davidson who holds the registered trademark "The Work-life Balance Expert" from the United States Patent and Trademark Office, and travels throughout the U.... Read More

Leadership During Crisis

By Martha Johnson /White House Office's Office of Presidential Personnel, Clinton-Gore Administration and Former Administrator, GSA

Inspired by first hand accounts and interviews with leaders throughout the public and private sector, leadership expert Harry Hutson and for GSA Adminstrator Martha Johnson examined leaders effected by tramautic events such as 9/11, the Oklahoma City & Boston bombings, Hurricane Katrina, hostile tak... Read More

The Future of Work

By Louis Carter /CEO, BPI

What will the workplace by like in 1 year, 5 years, or 20 years down the line. The speed of innovation is moving at light speed. Are you keeping up and ready to capitalize on new technologies and processes necessary to get ahead in today's hyper-charged environment? During this webinar, you'll hear ... Read More

The New Architecture of Organizations

By Bpi Staff /CEO, Best Practice Institute

Learn and share factors and practices that are affecting the new architecture of organizations including engagement, career portability, opportunity compression, and more! Read More

Benchmarking Best of Best Practices

By Louis Carter /CEO, BPI

Best Practice benchmarking is a critical first step toward developing and designing a leading edge program, system, or intervention within your organization. Before you venture out on your own to diagnose your own system, or if you have already begun designing, it is sage advice to look externally t... Read More

J&J Benchmark-It: Transformation

By Bpi Staff /CEO, Best Practice Institute

We will examine current data, and the Senior Executive Board will give recommendations and advice for next steps toward moving from incremental change management to leading a transformational change. Read More

The History of OD: Standing on the Shoulders of Giants

By John Scherer /Co-Director, Scherer Leadership International

This 15 minute learning byte will teach you about the history and foundation of the field of Organization Development outlining the significant contributions of specific theorists and practitioners who helped shape the field today. Read More
BP has a strong multi-year roadmap that will strengthen its current learning landscape for both learners and the business. With strong executive support, this initiative will aim to integrate its learning architecture. During this session, we will engage in active advice, benchmarking, and discussi... Read More
Traditional talent management programs often fail because much essential infrastructure to support it is missing. (About 70 percent of all talent management programs fail in the first 3 years.) Accelerated talent management (ATM) is a planned approach to accelerating the success of talent managemen... Read More
Transformational change is critical to organizations operating in a polyphonic global economy. Making it happen is a complex process, and seldom meets expectations. This webinar will help resolve complexities and lead to your company’s transformation meeting expectations. John Nelson of BT+L ... Read More
Any firm, no matter how large or small, whether it’s been around for 100 years or 10 years, needs to think about how to get to what’s next. You don’t have to be Steve Jobs to have the next great idea or create the next great product. What you need is a culture with the five key drivers that sp... Read More

10 Steps to Prevent Change from Failing

By Tara Powers /CEO, Author, Speaker, Talent Management Strategist and Consultant, Powers Resource Center, LLC

Change is inevitable and necessary for growth. All companies undergo changes unique to their business – whether it’s a merger, an acquisition, downsizing, restructuring – or even simply new leadership - change happens. Is your organization about to embark on a change that will have a signif... Read More
Organizational overload is a problem confronting people across all industries and sectors. People have too much to do and too few resources to accomplish it. The problem is overwhelming managers' abilities to sustain focus on strategic priorities and drive key organizational changes. In this session... Read More
How do you find growth in new markets? How do you beat your competition and lead? As the world becomes more dependent on technology, and as trade borders become seamless, companies need to acquire the tools and skills necessary on how to compete, innovate and succeed in the global market. The webina... Read More
Change is a process, not an event. The real challenge comes during implementation when changes in behavior are required to support the critical business goals. Desired behavioral shifts need to happen at the leadership, team and individual levels, such as increased personal accountability, more tran... Read More
Leapfrogging is about changing the game – creating something new or doing something radically different that produces a significant leap forward. Most leaders and organizations want breakthroughs, but many struggle with the often unspoken leadership principles and practices required for creating t... Read More

How to Create a Culture That Rocks

By Jim Knight /Owner & Founder of Knight Speaker and former Sr. Director of Training & Development at Hard Rock International

This interactive session is effectively designed to highlight best practices to create and maintain a strong internal employee culture. Because of its successes – publically and internally – Jim Knight, former Sr. Director of Training & Development for Hard Rock International will use the viscer... Read More

Kill the Company: End the Status Quo, Start an Innovation Revolution

By Lisa Bodell /Best-selling author and global expert on change and innovation; CEO at futurethink; Advisor/World Economic Forum

Progress doesn’t come from standing still. However, in the ever-changing world of business, many of us have become resistant to change because it can be exhausting and difficult. We’ve become so focused on internal processes and procedures that there’s no time for big-picture thinking and valu... Read More
Haig Nalbantian is Senior Partner and Founder/Leader of Mercer Workforce Sciences Institute Read More
Dr. Jay Galbraith is Founder and President of Galbraith Management Consultants. Read More
Hear this dynamic three-time New York Times Bestselling Author, Roger Connors, talk about how to accelerate culture change within your organization and create a culture that ensures effective execution on business strategies essential to achieving the organizational results you need. Learn about the... Read More
David Ulrich and Norm Smallwood are Partners at The RBL Group Read More
Many companies are familiar with the benefits of Integrated Talent Management. As compelling as these benefits are, corporate HR organizations often remain in silos as they struggle to find a path to Talent Management integration. In this session, Talent Management Strategy expert Andy Rice of Bl... Read More
Many organizations undertake initiatives to transform their culture. The fact is all organizations have a culture. The key question is does the culture support the desired mission and goals? Do employees' beliefs about the stated culture and the actual culture match up? Using the Four Principles for... Read More
Sustainability is not a problem to be solved. It is a future to be created. True leadership is about cultivating the collective capacity so that people shape futures they truly desire. In this webinar, Peter Senge will offer insights and practical methods for leaders across sectors who are seeking t... Read More
While Talent Management Suite implementations are all the rage these days, often companies do not realize all that is involved until they are in the middle of the implementation, leading to increased costs, delayed Go Live dates and poor change management. In this session, Janna Hartsock, HRIS M... Read More
Traditional approaches to change management are losing their effectiveness in today’s change weary organizations. Fearful, frazzled and fatigued employees don’t want to pay attention to change experts—or any other experts for that matter. Instead, employees prefer listening to and watching the... Read More
Today’s organization issues and needs are a new playing field for most leaders, professionals and consultants. The list of phenomena driving changes keeps growing. So speed, comprehensiveness and complexity become the characteristics that describe leadership and change issues. In the meantime, the... Read More
Given the pressures of an increasing number of priorities, limited resources and exponential change in most organizations, organizations must get better at execution. Yet, the challenges of departmental silos, conflicting priorities and breakdowns in coordination between functions and levels in orga... Read More
Getting real buy-in to new strategies, programs or processes can be a challenge and frustration with some key stakeholders. This webinar provides proven and practical tips to getting real versus espoused buy-in order to lower barriers to change. These tips are based on over 25 years experience as an... Read More
In the business world constant “change” is inevitable and many organizations are finding themselves unprepared to implement the transformation required to address what’s becoming the greatest challenge facing industries worldwide. This element of “change” impacts every aspect of the organi... Read More

How to Build and Sustain a Winning Culture

By John Spence /Executive Consultant, Trainer and Author, John Spence LLC

Culture=Cash! During this information-intensive program, John Spence, one of America's top 100 business thought leaders, will explain why culture is one of the driving forces for creating a highly successful and profitable company. Through specific examples, tools, and techniques, John well clearly ... Read More
Brian Hults is Vice President Organization and People Development at Newell-Rubbermaid. Brian shares information on Newell-Rubbermaid's Learning Culture and Succession Planning. Read More
Transformational coaching and organizational accountability build a lasting high-performance organization. During this exclusive BPI online learning session, world renown developmental coach, Tom Crane will walk you through the steps of creating a high-performance coaching culture, and his successes... Read More

Entering a New Stage: Adapting to Change

By David Mann /Executive Director, Word to Action

With the amount of change going on in most companies, imagination is critical; you must remain flexible in order to remain afloat. In this webinar, David will show you how to see beyond your own limitations, break your boundaries, and “find your genius.” With humor and insight, he’ll introduce... Read More
In this online training session you will learn how your organization can prosper by building a system of management that dramatically cuts response time and improves execution through high levels of employee engagement. Read More
HR and organizational development professionals today feel more pressure for producing strategic, versus operational, results than ever before. It's a difficult spot to be in as CEOs emerge from the recession asking the tough questions: •Where are all the new leaders we should be getting from our... Read More
Retention and integration of training and development programs is an ongoing issue, as the well-crafted design and agenda have to withstand the heat and friction of re-entry into the day-to-day demands of the work atmosphere. And if you are looking for innovation and a shift in culture, you need pow... Read More
Organization life is often experienced as a high stakes drama with different departments, divisions, teams, and leaders tugging at one another for resources, time, and money. Often the fight is presumed to be about personality differences, power struggles, and ineffective leadership. So we invest th... Read More
Change capacity. Every organization needs it, yet isn’t necessarily getting it without considerable leadership talent turnover. Change leaders. Can we develop more or do we have to bring them in from the outside? And either way, why is it that those who lead high impact change quite often leave th... Read More
In this webinar, Dr. Joe Raelin will introduce an exciting new way to think about and practice leadership, in what he calls, "leaderful practice." Thought to be ripe for the requirements of our 21st Century organizations, leaderful practice replaces the conventional heroic model by introducing the f... Read More
Priszm Brandz (KFC Canada) is one of the largest owners and operators of quick service restaurants in the world. Prior to beginning its transformation, Priszm’s stock price had declined from 9.78 to 1.75. Its past thirteen campaigns had not generated the desired results; same store sales growth ha... Read More

Measuring What Counts: Leadership Effectiveness

By Teresa Roche /Chief Learning Officer, Agilent Technologies, Inc.

In March 2005, Bill Sullivan became Agilent Technologies’ second CEO and declared that our strategic intent was to be the “world’s premier measurement company.” To shift the focus, he outlined a clear set of metrics related to our customers, markets, employees and shareholders and a critical... Read More
Are you ready to go beyond just surviving in your business? Do you want to thrive regardless of what the current economy does? If so, join Michelle Neujahr as she challenges, educates, and motivates business leaders to chart a new course toward long-term excellence. This content-packed webinar will ... Read More
Do you want to learn, benchmark, and share best practices in leading in the new economy? Best Practice Benchmarking is the core of Best Practice Institute's work. During this session you will meet fellow BPI members, share and learn about each other's practices in leading in the new economy, and as... Read More
What is action learning? Why is action learning so effective as both a change management and a leadership development initiative? What makes the global program at Johnson and Johnson so innovative? These questions and others will be discussed during this informative webinar. During this program ... Read More
OOPS! You just sank more company money into a performance strategy that doesn't work! In these strained economic times when every penny counts, you can no longer afford to invest in the financially flawed activities. As the founder of a behavior-based process that has revitalized companies around th... Read More
You will walk away from this webinar with a deeper insight into the reasons why major corporate change efforts fail to deliver their intended results. For those leaders and Human Resource executives who want to achieve greater organization success and have a greater return on their development inves... Read More
CHALLENGE YOUR THINKING ABOUT THE CURRENT ECONOMIC CRISIS with John Perkins, New York Times Best Selling Author of CONFESSIONS OF AN ECONOMIC HITMAN THE HIT MEN STRIKE HOME What Next and How to Deal With It The current crisis is a classic hit by economic hit men (EHM) – except this time the... Read More
Demographic, economic, and technological changes are transforming how people live and work in organizations and in communities. Our 24/7 global business environment has become increasingly opportunity-rich, demanding, and talent dependent. You will find this interactive webinar time well-spent a... Read More
Poor communication is always a major factor when organizational change falls short of the desired results. Communication is an extremely complex process and unfortunately, most organizations make it more complex rather than simpler in how they approach this challenge. This enlightening webinar cla... Read More

Mobilize Talent

By Ralph Jacobson /President At The Leader's Toolbox, Inc.

-Break down organizational silos. -Improve organization performance. -Increase agility in the market. -Implement a new program/business model. Read More
New research is emerging from neuroscience that provides insights into some of today’s biggest leadership challenges. Scientists are beginning to provide answers to issues such as how to more effectively make decisions and solve problems, stay cool under pressure, get on with others, and drive cha... Read More
Traditional expert-driven models for individual, social and organizational change often don’t work. Like the human immune system, individuals, communities and institutions such as MOH, hospitals reject what is perceived as “foreign matter”. When “experts” provide strategies for individual ... Read More
Why do so many change efforts fail or have unintended consequences? How can your change initiative be planned and implemented to achieve results that are faster and more sustainable? What is “change fatigue” and how can your organization avoid it? Based on experience with organizations from th... Read More
Organizations are built to perform, not to change. But in today’s highly competitive business environment, organizations must be ready to change and change frequently. Organizations cannot sustain excellent performance unless they embrace change. The webinar will focus on identifying practices ... Read More