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Your daily writing is a powerful tool for enhancing your success as a leader. How effectively are you using written communications, especially e-mail, to communicate strategies, manage change, and get results? Today’s virtual workplace demands that we provide coaching, direction, encouragement, and often difficult news—all without face-to-face contact. With the volume of e-mail we write, the risks are higher than ever for communication blunders that ripple through an organization in a heartbeat.
Leaders who can write well are recognized and promoted. What do they do differently? Those who use writing successfully to empower and motivate their people always
• write personably and non-judgmentally
• get their point across the first time—and briefly
• deliver sensitive messages with tact
• turn negatives into positives.