Case Studies - Best Practice Institute
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Early Career Experience: How BD Develops Global, Customer-Focused Leaders

By Edward Franzone / Senior Director of Worldwide Learning and Development, BD

The Early Career Experience is designed to accelerate the career development and networking of its members. As a result of completing this program, we wanted participants to (1) gain an understanding of BD's varied businesses; (2) build a personal network that crosses BD's worldwide businesses, func... Read More
Michael Manning, Sr. Manager of Strategic Workforce Planning, Human Capital Analytics & Employee Engagement at Edison International, has created a case study that is intended to provide the reader an overview on how enterprise-wide workforce planning was successfully launched at Edison Interna... Read More
Transfer Whole System Transformation methodology to the organization resulting in a sustainable journey of staying agile as a function Read More

Bank of America: Action Learning

By Eryn O'Brien / Chief Learning Officer, bank of America

A case study on how Bank of America optimized the investment of learning by creating an action learning approach that develops a cadre of leaders for the organization’s future.

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Scripps: Integrated Talent Management

By Robyn M. Hildal / Vice President, Talent and Diversity, The E. W. Scripps Company

Over the years, Scripps existed as a series of small businesses charged with serving the needs of their local markets.  With this charge came autonomy resulting in each small business addressing its mission in various unique ways as was the case with the way employees were managed.  Generally, Scr... Read More

Amway: Integrated Talent Management

By Kee Meng Yeo / BPI Expert

Amway is a global direct selling corporation with US$10.9b in sales revenue and 20,000 employees spanning the globe. In 2007, a new Growth Through Innovation strategy was initiated with one of its priorities being to become a high performing organization in order to sustain growth for the long term.... Read More

CDW: Integrated Talent Management

By Bpi / Learning and Leadership Development Staff, Best Practice Institute

Faced with a three headed beast of unaligned processes, a rapidly growing talent population and too many technology platforms, CDW marshaled its entire human resources group to bring order to the chaos. Transforming talent management from an isolated event to an on-going and integrated effort that a... Read More

Chevron: International Marketing Fellowship Program

By Jane Pierce / OE Project Consultant, Slalom Consulting

Chevron’s Global Marketing Business Unit consists of 8,800 colleagues, operates in 90 countries and multiple markets with three strong brands, Chevron, Texaco, and Caltex.  Maintaining attention on the right business challenges can be daunting – especially at the individual colleague level.  M... Read More

Farm Credit Canada: Cultural Transformation

By Kellie Garrett / Senior Vice-President, Farm Credit Canada

FCC President and CEO John Ryan joined the organization in 1997. At that time, we were becoming profitable after years of deficits and had begun improving our external reputation. We had a silo mentality where people focused on their own divisions and competed with each other for resources and power... Read More
Strong leaders are the foundation of success at The Home Depot, the world’s largest home improvement retailer.  Employing over 350,000 associates across more than 2,100 stores, The Home Depot has a tremendous need for developing leaders at all levels-from department supervisor to vice president. ... Read More
In April 2000, Reuters America's newly-formed Diversity Advisory Council (DAC) held its first meeting.  Its members represented a variety of underrepresented groups and worked in many different business units.  Tom Glocer, the head of Reuters America's Legal Department, and later to become the CEO... Read More

InterContinental Hotels Group: Global Operations

By Andrew Simpson / Principal, Delta Consulting & Engineering

Separation from The Bass Holding Company required a new strategy for the future InterContinental Hotels Group. As Treasurer, Richard Winter put it “We’ve been running a global hotel business like a regional pub business.”  A team had drawn up a strategy for the new business.  Peter Gowers, E... Read More

A.O. Smith Corporation: Integrated Talent Management

By Mary Sue Handel / Director, Global Talent Management, A. O. Smith Corporation

This case is a summary of A. O. Smith Corporation’s journey towards aligning and developing talent within a global business environment.  All salaried employees participate in the core talent management process – performance management.  This includes goal alignment, skills assessment(s) and i... Read More
Two companies will be highlighted in this article:  Becton Dickinson-Japan, a medical equipment company, and Hughes Supply, a building materials wholesaler, since acquired by Home Depot. Each company needed a robust talent management system to support aggressive business goals and growth. In each c... Read More

FedEx: Executive Development

By Becky Atkeison / Director, Enterprise Health and Well-Being, FedEx Services

As a company with a long standing history of promoting from within, FedEx continues to place great emphasis on ensuring the development of future leaders – and, with good reason.  Some 90% of Officer-level hires are internal, meaning that the company needs to prepare individuals to be ready for w... Read More
This case study describes the design of a comprehensive, multi-module leadership development program that was created to anchor an evolving talent management strategy.   ... Read More

Case Corporation Case Study

By Louis Carter / CEO, BPI

A focused employee retention initiative utilizing career development, management training, team agreements, and employee surveying as tools for creating a preferred place of employment in the telecommunications industry.This case outlines a successful effort used by Cellular One to consciously incre... Read More
This case study outlines a global training program for sales executives that develops business leadership capabilities through training seminars, partnerships with senior managers, and action learning.In this case study, you will find:•    Training Colgate-Palmolive’s Global Sales Leaders•... Read More
An innovative 5-month project to redesign work at a plant site that incorporates such change management tools as balanced scorecard, stratgic analysis, process design, competency-based training, and performance gap analysis to improve operations.This case study discusses a work redesign project for ... Read More