Biography

Privileged to have a leading role in transforming USAA's culture to one of continuous, on-demand learning, expert performance enabled by embedded support, and amazing employee development experiences. Responsible for developing & curating content, managing partner relationships, managing the learning technology stack, creating compelling employee experiences, and developing and executing learning strategy.

Proven expert in managing the intersection of learning and technology, including core systems and emerging tools, knowledge bases, elearning, micro- and experiential learning, learning at the moment of need and in the workflow, and solving complex performance problems for widely distributed employee groups. Experienced in building learning and performance support solutions for multiple inbound/outbound call centers. Responsible for compliance content, including developing ways to test out and repackage content by audience.