Biography

A highly disciplined and creative problem solver who works collaboratively at all levels within an organization to identify, plan for and drive important improvements in how people deliver customer value at work. I have deep expertise and experience in proven process improvement and change methods (i.e., lean, six sigma, total quality improvement, business process redesign) and with the people development and change management practices that enable and sustain them. I develop and recommend practical approaches to achieve and sustain systemic improvements, and provide the committed support and coaching to ensure that process improvements are adopted and have immediate operational impact with minimal disruption.