Biography

I am the founder of Miller Productivity, a small business providing Workplace Learning and Instructional Design services to mid-size organizations. I help companies to stop procrastinating, document and improve their processes and procedures, reduce their risk when a key employee leaves or you implement new software.

I have developed a process that allows me to capture information quickly and to create user-friendly documentation your employees will love. I have worked with a number of large and mid-size organizations in the past including Anthem, Lincoln Financial Group and Vera Bradley, to document processes to meet regulatory requirements, ensure employees are trained to use their new software, and complete other procedures more efficiently and effectively.

I have worked with several health care organizations including Dupont Hospital and Parkview Health to document and analyze processes, conduct Kaizen events, and train employees and physicians as they moved to electronic medical records.