Implementing Private Sector Best Practices in the Public Sector

Change is increasingly being regarded as an ongoing part of doing business. The word change often connotes big, privatized businesses trying to adapt from bureaucracy to flexibility in order to maintain competitive advantage in the face of enhanced customer expectations. More and more, change management seems to involve better management of people (Appelbaum & Batt, 1994; Pfeffer, in Steers, Porter & Bigley, 1996). Management gurus and multimillionaires-turned-author continue to expound the virtues of change for increased productivity and profitability of the private sector. (Huczynski, 1996)


However, a newer version of this trend can be seen in...