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Assessments & Evaluations

Assessments and Evaluations determine capability readiness, often measuring learning or performance. These tools or processes also identify areas of improvement.

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Are We All Biased? Yes- Unconscious Bias in the Organization

By Neal Goodman /President of Global Dynamics, Inc. and Leader of Global/Cross-cultural/Diversity and Virtual Training, Coaching & Consulting, Global Dynamics, Inc

The implications of unconscious bias are clearly that the best and brightest talent is often made to feel unwelcome, invisible and not important for the success of the organization.  This results in employees who are detached and likely to take their talents elsewhere.  Organizations are slowly ... Read More

Case Studies

Early Career Experience: How BD Develops Global, Customer-Focused Leaders

By Edward Franzone /Senior Director of Worldwide Learning and Development, BD

The Early Career Experience is designed to accelerate the career development and networking of its members. As a result of completing this program, we wanted participants to (1) gain an understanding of BD's varied businesses; (2) build a personal network that crosses BD's worldwide businesses, func... Read More

FedEx: Executive Development

By Becky Atkeison /Mgr., Executive Development, FedEx Corporation

As a company with a long standing history of promoting from within, FedEx continues to place great emphasis on ensuring the development of future leaders – and, with good reason.  Some 90% of Officer-level hires are internal, meaning that the company needs to prepare individuals to be ready for w... Read More
This article outlines an integrated leadership development system based on leadership competencies that leverages assessment and a worldwide, high-potential development program as the cornerstone for developing future top leaders.In this article you will find:•    Company Description•    T... Read More
Reflections on seven critical areas of their leadership development systems including: 1. Competitive and Strategic Business Challenges, 2. Leadership Competencies, 3. Most Impactful Key Features of Leadership Training, 4. Critical Success Factors, 5. Evaluation Methods, 6. Money Budgeted for Leader... Read More
This article outlines a strategic initiative based on assessment, action learning, and coaching that is designed to develop and sustain a global leadership culture.This article includes, but is not limited to, the following steps:•    Building the Business Case for Leadership Development•  ... Read More
A performance management and development process designed for managers and individual contributors that includes setting expectations, driving continuous communication about performance, and assessing employees against performance results, development results, and competencies.In February 1998, Cas... Read More
A cultural change model for achieving excellence in the five pillars of service, people, quality, growth, and financial performance through balanced scorecard, customer service interventions, accountability interventions, and emphasis on measurement of satisfaction for all stakeholders.  This case... Read More
This leadership development case study describes the innovative approach used by First Consulting Group to design and implement a unique skill, knowledge personal growth program for the Firm’s mid and senior level executives. First Consulting Group is an acknowledged market leader in providing inf... Read More
This case study outlines a self-assessment, personal change-based program that is designed to develop managers within this merged healthcare organization.In this case study, you will find:•    Building the Business Case•    Best Practice Study•    Assessment and Development Planning... Read More
A global leadership development program that leverages 360-degree feedback, action learning, and one-on-one coaching to drive change in the business and develop a global leadership pipeline.This article illustrates a highly integrated organizational intervention developed to grow leadership talent a... Read More

A coaching and mentoring program leveraging 360-degree assessment, individual coaching, follow-up surveys, and customized coaching workshops that is designed for the follow-on support and development stages of the leadership development system at MediaOne.

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A 360° assessment-based leadership development initiative for leaders at all levels of the organization, designed to work in conjunction with the organization’s human resource strategic plan and performance management process. Introduction/Background AlliedSignal is an advanced technology and m... Read More
A technical/operational, assessment, and strategic-based leadership development program designed to develop high potential civilian employees and military officers in a changing environment.Leaders and managers must know the skills of leading and managing, but most importantly, they must know their ... Read More
Dollar GeneralA look at the Performance Management Revolution within Dollar GeneralThis case study follows the work done by Aubrey Daniels International (ADI) with Dollar General Executives to strengthen its position as a customer-driven distributor of consumable basics. In 1999, Jeff Sims, joined D... Read More
Hewlett-PackardBuilding Learning Performance Measurement MaturityThis case study tells the story of Hewlett-Packard’s Workplace Learning and Performance (WLP) function to significantly improve its maturity in Learning Performance Measurement and how a team of dedicated professionals drove that cha... Read More

GE Money: Talent Acquisition

By Zachary Misko /Vice President, Workforce Strategy, KellyOCG

This chapter introduces the framework, processes, and tools currently used at General Electric, GE Money, for executive talent acquisition. The long-term goals of the strategy and programs GE is currently implementing for talent acquisition include:1. To ensure that an efficient and cost-effective t... Read More
The Customer and Enterprises Services Division (“CES”) of a Fortune 100 company transformed the experiences of its clients, the internal satisfaction of its talent, and its fortunes by transforming all of its systems, including its talent management systems: It assessed each system that comprise... Read More
A summary of the design and implementation of a corporate-wide executive coaching program for high-performing and high potential senior leaders at Agilent Technologies. APEX features a customized 360° feedback leadership profile, an international network of external coaches, and a “pay for result... Read More
This case study describes the dynamic transformation process of HP sanctioned by the CEO in which over 8,000 managers throughout the world were developed through key principles of accelerating high performance and alignment and executing with accountability.  The program’s most successful key fea... Read More


Retaining Employees in the Liquid Workforce

By Bpi   /CEO, Best Practice Institute

I put the following quick-react-report together in response to questions concerning how to retain employees beyond the first few years in the organization. Read More
The global workforce is made up of 4 generations. By 2025 there will be five generations in the workforce. Each generation displays some unique behaviors and how they perform tasks. Although multiple generations in the workforce are not new, the makeup of the workforce and the reliance on technology... Read More
Re-alignment of Human Resource Departments from transactional to the transformational has been taking place for the last 20 years. In the past, HR departments were more of a support organization. Many Senior Managers and Executives believed that Human Resource Departments should be more strategic in... Read More
Consultative Selling is a process that builds relationships. It makes sales, but as important, it secures a continuing partnership. The process takes its time to draw specific information from prospects that gives dimension to the customer’s needs and wants. This information then provides the d... Read More

3 Studies in Process Leadership Technology

By Bpi   /CEO, Best Practice Institute

Process leadership is a big picture approach, a holistic, whole systems look. It aims to build or re-engineer effective processes and manage them for the delivery of business goals. Read More

Best Practices in Contingent Workforce Transformation

By Bpi   /CEO, Best Practice Institute

The US Department of Labor defines a contingent worker as “a temporary member of an organization who does not possess a contract for permanent employment.” Under that guidance contingent workers include, part-time, contractors, on call, workers hired for a specific period, professional employmen... Read More
Re-alignment of Human Resource Departments from transactional to the transformational has been taking place for the last 20 years. In the past, HR departments were more of a support organization. Many Senior Managers and Executives believed that Human Resource Departments should be more strategic in... Read More
Over the last few years, a growing phenomenon in performance management (PM) throughout premier companies such as Adobe, General Electric, and JP Morgan Chase has been exchanging the traditional annual performance review for a system of ongoing development discussions. Why has this phenomenon beg... Read More
When business dictates the next step is stretching outside the U.S., organizations must tread with care. While the company may have a domestic talent strategy, there is much to consider when looking for overseas talent. Each country has its own unique set of challenges, from how to obtain and tra... Read More

Contingent Workforce Research Report

By Bpi   /CEO, Best Practice Institute

This report begins with a discussion of the different options available for managing a global contingent workforce program. The data for the program options were gathered from reports and interviews. The discussion is followed by the interviews, summary of results, recommendations, and list of re... Read More

Strategies for Capturing Lost Knowledge for Employee Exits

By Bpi   /CEO, Best Practice Institute

Knowledge held closely is an asset. Knowledge shared is a treasure. With all the investment in corporate knowledge management systems, so much still depends on human nature. And, that presents a real risk to organizational performance and futures. In an economic ecosystem that tolerates and promote... Read More

Most Loved Workplace Research

By Bpi   /CEO, Best Practice Institute

A new study from Best Practice Institute has revealed some surprising results. In a global survey of over 150 Fortune 1000 organizations companies, we’ve shown that employees who love their workplace are up to 4 times more likely to perform at a higher level than those who do not. This reveal dat... Read More

Test and Learns

By Bpi   /CEO, Best Practice Institute

“Test and Learn” is a term given to business practices aimed at accelerating performance. It assumes that learning is largely a heuristic behavior of trial and error. It’s a pragmatic learning experience in which people are satisfied with “good enough” solutions that could be optimal ... Read More

Benchmarking Best Talent Practices

By Bpi   /CEO, Best Practice Institute

1. Mentoring Programs Best Practices 2. Best Practices on Creative Approaches to High Potential Identification 3. Moving HR Technology – best practices in switching HRIS/HCM providers 4. Best Practices in Rotational Development Programs 5. Best Practices in Performance Management Transitio... Read More

Comparison of Performance Management Vendors

By Bpi   /CEO, Best Practice Institute

The following is a survey of tools that enable the employee feedback that supports performance appraisals. The intent is to identify and measure those tools that compete directly with Skillrater. I have found that the “big” tools serve Human Resources and Human Capital Management in extensivel... Read More

Matching Analytics to HR’s Chief Goals

By Bpi   /CEO, Best Practice Institute

Almost every aspect of workforce management and top talent identification is viewed as a “high” or “very high” in terms of importance by the HR professionals in our survey. This shows that analytics has the potential to impact talent management at every level but may also signify that anal... Read More
When business dictates the next step is stretching outside the U.S., organizations must tread with care. While the company may have a domestic talent strategy, there is much to consider when looking for overseas talent. Each country has its own unique set of challenges, from how to obtain and tr... Read More


By Bpi   /CEO, Best Practice Institute

Continued global commercial volatility and unpredictability means talent strategies are constantly evolving. Talent scarcity remains a pressing concerns for most HR principles in 2016 and this is being reflected by a heavy strategic focus on talent sourcing and retention. Surprisingly, in a ... Read More

HR & Leadership Assessments Report

By Bpi   /CEO, Best Practice Institute

The following literary review includes meta-analyses performed since 2005 on the validity of employee assessments as predictors of job performance. Employee assessments reviewed by type include the Big Five personality tests, emotional intelligence (EI), cognitive ability tests (CAT), computer adapt... Read More

Live Webinars

The future is now, and if personalized adaptive learning isn't a part of your current learning strategy, you may be falling behind. Adaptive learning delivers personalized, impactful, measurable, engaging learning and is easy to deploy using your content. Traditional learning can waste milli... Read More
John Nelson is a veteran of organization transformation. Whether it is the result of an integration from a merger/acquisition or due to an internal reorganization, John has built a model based on his personal experiences with organizations such as Diversey, Ritz-Carlton Hotels, Baxalta, Cargill, Med... Read More
Sally Helgesen is the bestselling author of seven books including her latest book, "How Women Rise," co-authored with Marshall Goldsmith. In this session, Sally will draw on decades of stories and insights to identify the twelve most common habits that undermine women in their quest to become more s... Read More

Digital Tools - Using HR Analytics in a Powerful Way

By Agnes Johansen /Vice President People and Leadership, Equinor

HR needs to become a more active business partner to leaders in helping them make more informed leadership decisions. In order to do so, HR must take part in the process of providing data in a highly participative and contextual manner. In an effort to become better at using digital tools for HR an... Read More

What Leaders need to know in order to create and sustain an agile organizational culture

By Mary Eggers /Senior Partner and co-developer of “Whole-Scale® Change.”, Dannemiller Tyson Associates (DTA)

Working with organizations around the globe, we have found it universally true that people support what they help to create. This session focuses on a few of the robust Whole-Scale® principles and models that support an agile, empowered culture. Read More
Bruce Cryer draws upon a diverse professional background in business management, leadership development, and resilience training, along with refined artistic skills as a singer, writer, dancer, and photographer in helping people find their creative brilliance in business and personal life. Bruc... Read More
Businesses, especially global ones, are challenged to keep pace with the speed of change in their industry. Emerging competition, regulatory standards, M&A’s, new technology, and changing customer demands are forcing organizations to rethink their business models, corporate culture, organizational... Read More

On Demand Webinars

Filling the talent pipeline for skilled workers can be a challenge. Talent acquisition should not hold back growth for technology-enabled manufacturing. How can organizations find and retain talent in challenging environments? Companies are thinking creatively to find ways to address talent short... Read More
What kind of flexibility, agility, and changes are needed to acquire, hire, develop, and enable the high performance of the next generation/multi-generational workforce? Read More
The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More
The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

BPI Research Presentation - HR Business Partner Alignment

By Bpi   /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More
Enabling our company to transform after a merger/acquisition/major change, yet harnessing the existing momentum and bringing them along. Read More
Learn about the most important factors that impact how and why employees and customers become engaged, happy, and willing to perform at multiple levels higher. Our partner organization, Career Systems International and their founder Beverly Kaye will kick this off with a quick review of the work... Read More

Next Practices in Talent Reviews & Succession Planning

By Bpi   /CEO, Best Practice Institute

Identifying, assessing and selecting the right candidates are key critical steps to shrink internal capability gaps and win this war on talent. Does your organization have critical replacement strategies, communicate a clear picture of role expectations, provide purposeful exposure and development a... Read More

BD's Early Career Experience Program

By Edward Franzone /Senior Director of Worldwide Learning and Development, BD

Ed Franzone, former Senior Director of Worldwide Learning and Development at BD (Becton, Dickinson and Company) will present the design, implementation and outcomes of an innovative program designed to accelerate the development of BD’s early career high-potential population. Read More

High Potential Programs

By Bpi   /CEO, Best Practice Institute

This benchmarking session will focus on all aspects of High Potential Leadership Development Programs in Senior Executive Board Organizations including: 1. Key differentiators in high potential talent programs including job fit, engagement and retention, 2. Measurement of the impact of your high ... Read More

Benchmarking Best of Best Practices

By Louis Carter /CEO, BPI

Best Practice benchmarking is a critical first step toward developing and designing a leading edge program, system, or intervention within your organization. Before you venture out on your own to diagnose your own system, or if you have already begun designing, it is sage advice to look externally t... Read More

Giving Performance Feedback Live

By Paul Plotczyk /CLO, Best Practice Institute

"Do a performance appraisal! Can I give a speech instead?” Although studies have shown that one of the most feared tasks amongst people is to give a speech, many managers would argue that giving performance feedback may rank higher. Most of us have forgotten that the primary purpose of conv... Read More
Join Louis Carter and Christi O'Neill as they reveal the best and next practices of 2013, based on BPI research and conversations. Learn what organizations are doing to promote transparency through talent programs and data planning. Engage and share your talent challenges and success stories! Read More
Talent management encompasses many HR processes and touches every aspect of the employee life cycle. This webinar provides a high level overview of talent management and its importance to the performance and success of the company. Each aspect of talent management is briefly highlighted, providing k... Read More
These days, we’re all joint problem-solvers. But we’ve all seen problems that could have—and should have—worked out, but didn’t because conversations about them turned negative or broke down. The original problems were not beyond repair, but the damning judgments, hurt reputations, and bro... Read More
Haig Nalbantian is Senior Partner and Founder/Leader of Mercer Workforce Sciences Institute Read More
Most organizations measure their people—what they think, how well they perform, how they interact. But what is the real impact of all this measurement? Sometimes very useful, but often not so useful. People measurement fails mainly when it is treated as a technical endeavor rather than an interact... Read More
Having the right kind of leaders to help you drive global growth is essential to beat the competition. But what do great global leaders do that sets them apart? We have all witnessed situations where having the wrong leader in global environments has led to real business disasters. Join this webinar... Read More
Ask any successful CEO on what basis s/he hires and promotes people and you will hear “integrity”, “passion for the work”, “imagination”, “entrepreneurial drive” and an array of similar qualities often known – neither helpfully nor correctly – as soft skills. In this webinar ... Read More
David Ulrich and Norm Smallwood are Partners at The RBL Group Read More

How to Use Collaborative Goal Setting and Develop a Performance Feedback Process

By Tara Powers /CEO, Author, Speaker, Talent Management Strategist and Consultant, Powers Resource Center, LLC

Two of the most important things a new leader should do well, is work collaboratively with their team to define and set performance goals and provide consistent, clear feedback that has a positive impact on performance. When these two things are done effectively, you can expect to see engaged employ... Read More
Bev Kaye is author of Love 'Em or Lose 'Em Suzy Walther is the Global Head of Career Development at Bloomberg. Bev Kaye and Suzy Walther walk through the business case at Bloomberg for Career Development and the how the program was designed. Read More
Words and phrases have meanings. For example: leadership development, talent management, high potential talent, coaching and mentoring, and many others. This webinar will focus like a laser on Marshall Goldsmith's stakeholder centered coaching process. Internal and external coaches have been trained... Read More

Creating a Mentoring Culture: What Leaders Need to Know and Do

By Lois Zachary /BPI Expert, Leadership Development Services, LLC

In this webinar, Lois Zachary makes the case for creating a mentoring culture to support individual and organizational mentoring programs and initiatives. The webinar fast tracks participants through the process of creating a vibrant mentoring culture, beginning with creating a shared vision, organi... Read More
Valerie Norton is VP of Talent Management and Acquisition at Broadridge Financial. Valerie shares strategies and models to build culture and leadership to drive growth. Read More
Brian Hults is Vice President Organization and People Development at Newell-Rubbermaid. Brian shares information on Newell-Rubbermaid's Learning Culture and Succession Planning. Read More
In this webinar, Bill Joiner will draw on his extensive research on this topic and three decades of work with organizations to discuss what leaders and leadership development professionals can do to increase their own agility and that of their people and their organizations. Increasingly, line an... Read More
Do you have consistent financial practices that are integrated into your various business functions throughout the globe? Procedures and practices ensure financial reporting is consistently applied and provide meaningful information even across multiple currencies and countries. With the Euro, t... Read More
This webinar will describe the key career related responses that employees across the generations want from their organizations, and the steps they need to take to answer these questions for themselves. It will also look at the expectations we have of managers as well as HR professionals. Participan... Read More
To succeed in the current business landscape, organizations need to operate at the highest levels of performance, and this is especially true for key contributors in leadership roles. An effective leadership coaching strategy is an important option to consider in developing and supporting their perf... Read More
For many companies, HR strategies are not strategies at all. They are laundry lists of the coming year’s HR programs. Great programs is not a strategy. A strategy describes how to use one’s resources to beat competitors. For HR, this happens when one company’s people outperform peers at compet... Read More
The shine is wearing off and many people who were excited by the allure of positive, conflict free change have been disappointed by their experience of appreciative inquiry (AI). Yet, stories of amazing transformational outcomes from AI continue to surface. So what’s up? In this webinar one of the... Read More

Measuring What Counts: Leadership Effectiveness

By Teresa Roche /Chief Learning Officer, Agilent Technologies, Inc.

In March 2005, Bill Sullivan became Agilent Technologies’ second CEO and declared that our strategic intent was to be the “world’s premier measurement company.” To shift the focus, he outlined a clear set of metrics related to our customers, markets, employees and shareholders and a critical... Read More

Assessment Tools for Leadership

By Ralph Jacobson /President At The Leader's Toolbox, Inc.

The leadership tools in this webinar are easy to implement, create greater leader engagement, more predictable in their outcomes, and are far less expensive than mainstream leadership development methods. Read More
For years, The Gallup Organization has estimated a loss in US productivity of $278B. Think about it. At least 20% of the time 56% of employees and 45% of executives are not productive. You must be asking yourself, “How can that be?” Here are three examples. •Your top sales person could sell... Read More
In today’s challenging times companies can no longer afford to waste money on Human Capital strategies that don’t have immediate impact, lasting effect, and show improved results. Assessing talent correctly and developing a clear talent roadmap based upon this diagnostic can drive laser focus on... Read More
The new economic environment has been described as “tough”; “catastrophic”; “devastating”; and “historic” among other things. It can also be described as a reset, a re-definition and therefore an opportunity for the strongest businesses to not only survive, but to prosper over the lo... Read More
While organizational culture has been touted since the early 1990’s as essential for business success, there has been little connection between culture and the employment branding process. We have found that having the knowledge of “who you are and who you are not” from a cultural perspective,... Read More
In this webinar, participants will learn: why people do what they do, the secret to tapping discretionary effort, new ways to measure performance, and how to build and sustain long-term performance improvement. Participants will also learn the following about the program: -The Perils of Tradi... Read More

Tom McMillen Interview

By Louis Carter /CEO, BPI

In this exclusive interview with Tom McMillen, Chairman, CEO, and President of the Homeland Security Corporation, we learn about the Homeland Security Corporation and what it does, Tom McMillen's role and vision for HSC, RFID and Asset Management particulars, HSC's criteria for acquisition, what HSC... Read More