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Communication


Excellent communication skills are vital for both a productive workplace and professional relationships with employees, clients and customers. Good communication not only avoids potential for misunderstanding and confusion, but facilitates business growth through effective use of working hours. Whether verbal or written, one-on-one or through presentations and meetings, a good communicator gets the message across loud and clear—an invaluable skill in the modern business world where events move fast.

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Articles


Are We All Biased? Yes- Unconscious Bias in the Organization

By Neal Goodman /President of Global Dynamics, Inc. and Leader of Global/Cross-cultural/Diversity and Virtual Training, Coaching & Consulting, Global Dynamics, Inc

The implications of unconscious bias are clearly that the best and brightest talent is often made to feel unwelcome, invisible and not important for the success of the organization.  This results in employees who are detached and likely to take their talents elsewhere.  Organizations are slowly ... Read More

Adult Learning and Development

By /President of Global Dynamics, Inc. and Leader of Global/Cross-cultural/Diversity and Virtual Training, Coaching & Consulting, Global Dynamics, Inc

While there may be widespread acceptance that ‘learning’ is, and will continue to be, a key differentiation between short and long term business success, there are few definitive answers as to HOW this learning can occur. new generation of employees and manage The unique learning styles and pref... Read More

Innovation in the Chicago YMCA

By Robin Cook /"The Organizational Development Guy", Project work

With roughly 5,000 employees at 34 Ys (including 5 resident camps) serving roughly 1,000,000 people per year, the YMCA of Metropolitan Chicago is the world’s largest YMCA.  We serve a substantial portion of Northeastern Illinois, ranging from the Wisconsin border to Southern suburbs 30 miles from... Read More
“East meets West” has become a popular slogan nowadays reflecting the reality that many aspects of the Eastern cultures, particularly from China, Japan and India, have occupied a permanent place in our vocabulary and lives. Chinese restaurants, acupuncture, karaoke, yoga, Tai Chi & meditatio... Read More

Change Leadership Behavior

By Marshall Goldsmith /#1 Leadership Thinker, Exec Coach, NYT Bestselling Author. Dartmouth Tuck Professor Mgmt Practice

This article, written by Marshall Goldsmith, Howard Morgan, and Marc Effron takes a look at the impact of co-workers and the impact of coaches through a review of research results in five major organizations.  The purpose of this article is to review their approaches and their levels of success in ... Read More

Best Practice Coaching Certification Program

By Marshall Goldsmith /#1 Leadership Thinker, Exec Coach, NYT Bestselling Author. Dartmouth Tuck Professor Mgmt Practice

You are invited to participate in a unique opportunity to become a leading expert in Executive Coaching, Collegial Coaching, & Mentoring. Join a close group comprised of your peers from Fortune 500 & Global 1000 companies. Each group will be professionally moderated and will meet on-... Read More

Try Feedforward Instead of Feedback

By Marshall Goldsmith /#1 Leadership Thinker, Exec Coach, NYT Bestselling Author. Dartmouth Tuck Professor Mgmt Practice

Providing feedback has long been considered to be an essential skill for leaders. As they strive to achieve the goals of the organization, employees need to know how they are doing. They need to know if their performance is in line with what their leaders expect. They need to learn what they have do... Read More
This article, written by Bill Hawkins and Lori Riordan, discusses how to become a skilled manager – not a manager of corporate “tenure”. Although, promotion of unskilled managers can occur in any organization regardless of size, age or stage in the life cycle, it most frequently occurs in star... Read More

Crucial Conversations and Transformational Moments

By Larry Peters /Professor Emeritus, TCU and Owner, consultant

We have been part of hundreds of conversations about what it takes to create an effective organization, an organization that not only survives in today’s tough business climate, but one that builds a platform for future prosperity. We’ve both felt a nagging ambivalence from people in these conve... Read More

The Skilled Communicator

By Jody Knox /executive coaching approach., Action Dialogue Associates.

This article, written by Jodi Knox, discusses how action dialogue is the accumulation of parts – insights, ideas, observation, awareness, and so on – leading to shared understanding and committed action.  In the relentless effort to accomplish objectives and achieve results, the most common com... Read More

Putting Actionable Results into Leadership Development

By Jim Dowling /Retired in Service, Learner, Educator, Advisor, Maker

In this article, we suggest blending three essential organizational capabilities to maximize the impact of leaders: individual learning, organizational learning and delivering desired results.  To do so, Action Learning is taken to the organization level and enabled through information technology. ... Read More
Best practices for business often refer to the importance of creating alignment between mission, vision, values, goals, strategy and tactical plans. Alignment is viewed as critical for achieving bottom-line results and increasing shareholder value. In most organizations there are serious breaks in a... Read More
This article presents a description of the Appreciative Inquiry Summit as a major OD innovation. David Cooperrider and David Bright describe how the Appreciative Inquiry Summit brings representatives from major organizational stakeholders into the same space and time for powerful, shared, positive, ... Read More

Leadership Communication

By David Clutterbuck /Practice Lead, David Clutterbuck Partnership

For those who collect useless items of trivia, it may be interesting to know that there are more synonyms for the word “drunk” than any other in the English language. There are also more books, articles and dissertations on leadership than any other topic of management. Whether you find either i... Read More
It's easy for today's corporate leaders to become transfixed by the demands of short- term operations and lose sight of important happenings outside the walls of their business, outside the walls of their industry, and outside the walls of the United States. When this happens, however, tremendous op... Read More

Becoming a Global Leader

By Jeremy Solomons /Coach, Facilitator and Trainer in Global Leadership, Inclusion and Teambuilding

As business becomes more and more global, many organizations are asking themselves if an effective leader in one country or region can duplicate her or his success on a worldwide level?For example, Lucia Mannone may have a proven track record in the southern European region, but is she still able to... Read More

Privacy By Design

By Ann Cavoukian /Distinguished Expert-in-Residence - Privacy by Design Centre of Excellence at Ryerson University

The last update to our Privacy Policy was posted on February 7, 2016.  This Privacy Policy governs the privacy terms of our Website, www.bestpracticeinstitute.org, as owned and operated by Best Practice Institute, Inc. (BPI). Definitions "Non-Personal Information" (NPI) is information that is not... Read More

Talent Management Action Learning Lab

By Corey Crowley /Managing Director,, Best Practice Institute

Consolidated Pre-work for Talent Management Action Learning Lab March 2009

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Sociology and Anthropology

By Steve Barnett /Co-founder & CEO, Bardo Consulting

Market research is a field about to be fundamentally changed by consumer companies needing to develop deeper insights about their customers and by emerging technologies that will make real-time behavior and attitudes available for customer-driven management.  Current problems in market research are... Read More

Ethics and Integrity

By Scott Ventrella /Executive Leadership Development, Author, and Radio Personality

Total organization integrity is an organizational framework and mindset for creating corporate identities of the highest ethical standards. This article will identify the driving forces underscoring both the need and urgency for establishing a fully integrated ethical framework.  Further, using les... Read More

Best Practice Champion

By Paul Kwiecinski /Managing Partner, Face The Music

Do you wanna know what’s really going on with your employees, clients or co-workers? Get ‘em to write and sing the blues! Alternate: It’s 7:38 on a hot Miami evening. The room is slowly filling with people from all over the world — jet lagged, disheveled and a bit dazed from the conference... Read More

Leaders who Build Market Value

By Norm Smallwood /Leadership, Organization Design and HR | Partner, Co-Founder, The RBL Group

The purpose of leadership development is to build leaders who know how to increase organization capability that delivers current and future earnings consistent with firm values.  In this article we argue that it is the job of leaders at all levels to create sustainable shareholder value and to be a... Read More

How to Build a Winning Team

By Nikos Mourkogiannis /Member of the Board & Trustee, Stelios Philanthropic Foundation

What does it take to put together a winning team in business? Volumes of articles and books have been written on the topic over the years, offering advice on how to avoid the dysfunction that often renders teams ineffective. We have all been part of groups that failed, either because of hidden agend... Read More

HR Communications E-Action Learning

By Lizz Pellet /VIce President of Felix Global

Finding and keeping the best and brightest talent in your industry takes more than simple marketing and advertising. It takes strong communications, both internal and external, that will brand yourself, your clients and your employees. The HR Communications Group brings together the best and brighte... Read More

Training World Class Negotiators

By Lawrence Susskind /Professor at MIT and Founder, Consensus Building Institute, Consensus Building Institute

Negotiation training is very much in vogue.  Public, private and not-for-profit organizations are investing heavily in both in-house and externally delivered negotiation training.  Even a modest improvement in the negotiating capabilities of senior managers can translate into dramatic increases in... Read More

Value Diversity and Inclusion

By Judith H. Katz /Owner, The Kaleel Jamison Consulting Group

An organization that not only recognizes, but also leverages the diversity of its workforce and creates an inclusive culture that supports everyone in the organization to contribute will see positive, substantive change resulting in higher performance. Despite the fact that “diversity” has been ... Read More

You Won't Get Far by Walking on Eggshells

By Judith H. Katz /Owner, The Kaleel Jamison Consulting Group

In organizations today, too many people are walking around on eggshells. Their actions are constrained by fear: fear of saying the wrong thing, fear of doing the wrong thing, fear of being accused, labeled, or harassed. At the same time, organizations are asking more and more of people, requiring t... Read More

How Nature Innovates

By Greg Zlevor /President, Westwood International

There is a natural process to growth and innovation.  It is displayed in the physical and evolutionary record, demonstrated by atomic and molecular structures, seen in the growth of the simplest creatures, detected in cultural advances, and found in business.  This article shows the natural proces... Read More

A Common Tool and Language

By Ralph Jacobson /Founder of The Leader's Toolbox, coach, author, speaker, The Leader's Toolbox

This article, written by Ralph Jacobsen, describes how the majority of leadership development activities fail to significantly improve organization performance. This article reveals that it may be highly beneficial to shift the emphasis from developing individual leaders’ skills to developing shar... Read More
Louis Carter is the founder and CEO of the Best Practice Institute. He recently discussed the importance of best practices and other topics with WD Communications. WD: Everywhere we go, we hear clients talking about best practices. Is there a universal understanding of what this term means? LC: In t... Read More
Best Practices in HR COMMUNICATIONS community group start January 9, 2008.  Sign up before November 30, 2007.  This is a practice based community group of HR professionals that are responsible for HR Communications in their organizations.  Join companies like Slumberger, Best Buy, Agilent, and mo... Read More
Finding and keeping the best and brightest talent in your industry takes more than simple marketing and advertising. It takes strong communications, both internal and external, that will brand yourself, your clients and your employees. The HR Communications Group brings together the best and brighte... Read More
Whether in times of boom or bust, finding effective leaders to fill management roles is always a priority.  In the current business climate, the combination of an unpredictable market and a workforce culture that values company loyalty and longevity far less than it used to makes effective leadersh... Read More
Whether in times of boom or bust, finding effective leaders to fill management roles is always a priority.  In the current business climate, the combination of an unpredictable market and a workforce culture that values company loyalty and longevity far less than it used to makes effective leadersh... Read More

Case Studies


Michael Manning, Sr. Manager of Strategic Workforce Planning, Human Capital Analytics & Employee Engagement at Edison International, has created a case study that is intended to provide the reader an overview on how enterprise-wide workforce planning was successfully launched at Edison Interna... Read More
Transfer Whole System Transformation methodology to the organization resulting in a sustainable journey of staying agile as a function Read More

Farm Credit Canada: Cultural Transformation

By Kellie Garrett /Senior Vice-President, Farm Credit Canada

FCC President and CEO John Ryan joined the organization in 1997. At that time, we were becoming profitable after years of deficits and had begun improving our external reputation. We had a silo mentality where people focused on their own divisions and competed with each other for resources and power... Read More
This case study describes the design of a comprehensive, multi-module leadership development program that was created to anchor an evolving talent management strategy.   ... Read More
A focused employee retention initiative utilizing career development, management training, team agreements, and employee surveying as tools for creating a preferred place of employment in the telecommunications industry.This case outlines a successful effort used by Cellular One to consciously incre... Read More
This article outlines a global training program for sales executives that develops business leadership capabilities through training seminars, partnerships with senior managers, and action learning.In this article you will find:•    Training Colgate-Palmolive’s Global Sales Leaders•    C... Read More

Imasco Limited: Action Learning

By Jay A. Conger /Henry Kravis Chaired Professor of Leadership Studies, Claremont McKenna College

This article outlines an action learning-based program that is designed to develop the strategic thinking capabilities of senior and middle management.



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The MathWorks

By Elizabeth Haight /Vice President, The MathWorks, Inc.

This article outlines a "just-in-time" transition to a cross-functional team structure, bolstered by action learning, exposure to senior executives, and team leader rotation, in order to make dramatic improvements in the efficiency of the operations department. In this article you will find: Objecti... Read More
This article outlines the Management Development Program and Leadership Acadamy that emphasizes action learning teams as the key to performance enhancement and cultural change in a technical environment.In this article you will find:•    Strategic Issues Facing MITRE•    The Management Dev... Read More
In 1989, SmithKline Beecham was formed through the merger of SmithKline Beckman Corporation, located in Philadelphia, PA, and The Beecham Group in London. Beecham had comparatively few programs in the way of human resources development, while SmithKline Beckman had a process but no consistency in ho... Read More

ServiceMASTER

By Dr. Sandy Wells /Building strong leaders for government!

Creating support among all members of organizations for organizational change is a difficult task. How do change architects create the understanding and increase the readiness and enthusiasm for change, while simultaneously managing the fear process to create a “change by design”? The focus of t... Read More

Westinghouse

By Bill Keeley /Senior Project Director, AECOM

A change management model for creating a world-class safety culture or leading other large-scale improvement initiatives that leverage internal audits, employee testing, extensive training, job analysis, and cultural change interventions.This change management case study describes the systematic app... Read More
An innovative 5-month project to redesign work at a plant site that incorporates such change management tools as balanced scorecard, stratgic analysis, process design, competency-based training, and performance gap analysis to improve operations.This case study discusses a work redesign project for ... Read More

Xerox Case Study

By Fernan R. Cepero /Vice President Human Resources, Southern New Hampshire University

An organizational development initiative that transformed a traditional work culture into an entrepreneurial, self-managing, productive work community, dedicated to increased customer satisfaction and levels of decision-making authority, and enabling employees to develop a better understanding of or... Read More

Boeing

By Suzanne Browning /BPI Expert

A leadership development program designed to broaden identified successors to executive positions and prepare individuals for a variety of new assignments while delivering solutions to top management through action learning and personal development.The Executive Development Program (EDP) was establi... Read More

Sun Microsystems

By Jim Moore /Founding Member Marshall Goldsmith Group

An integrated leadership development and succession planning system designed for executives that leverage 360-degree feedback, a leadership skill/competency model, and individual development planning.This chapter introduces the framework, processes, and tools currently used at Sun Microsystems, Inc.... Read More

Allstate Insurance

By /Founding Member Marshall Goldsmith Group

A recruitment and selection process that leverages the Internet, internal database technology, and work analysis tools in a case study format.Allstate is the second-largest personal lines insurance company in the United States, as well as a major life insurer. It insures 1 of every 8 homes and autom... Read More

Case Corporation

By Karen Ferraro /Chief Human Resources Officer, Medline Industries

A performance management and development process designed for managersand individual contributors that includes setting expectations, driving continuous communication about performance, and assessing employees against performance results, development results, and competencies.In February 1998, Case ... Read More

Sonoco

By Derek A. Smith /BPI Expert

A performance management system designed to develop employees’ knowledge oftheir roles and responsibilities while aligning their performance in support of the company’s strategic business goals through such tools as 360-degree feedback and a focused competency model.The goal of Sonoco’s Perfor... Read More
OVERVIEW OF BUSINESS THINKING:  The concept behind the business thinking curriculum for sales was that the sales executive should think like a business owner.  They should think about the customers of the FedEx customer.  What kept the FedEx customer awake at night when they thought about the pro... Read More
This case study covers the following topics:•    AT&T Sales Support and Corporate Culture before IKE•    Corporate drivers for Knowledge Management and the creation of IKE•    The evolution of IKE, realized benefits, the evolution of Knowledge Communities•    Lessons Learn fr... Read More
Background Buckman Laboratories is an international, family-owned, specialty-chemical company with headquarters in Memphis, Tennessee, USA.  For more than fifty years, Buckman has provided the world’s leading industries with a broad range of specialty chemicals for the papermaking, water treatme... Read More

Advanced Micro Devices

By Marshall Goldsmith /#1 Leadership Thinker, Exec Coach, NYT Bestselling Author. Dartmouth Tuck Professor Mgmt Practice

A retention program designed to help employees align their interests, values, and skills with rapidly changing business needs through a set of integrated activitiesCognizant that a clear assessment of the current state versus the desired outcomes was critical to the success of the retention strategy... Read More

AmericaSpeaks: Citizen Engagement

By Steve Brigham /Expert Facilitator and Public Engagement Consultant

The president and the chief operating officer of AmericaSpeaks reveal an exciting new model for citizen engagement and democratic deliberation that demonstrates the power of citizens coming together, productively, to influence important policy decisions that impact their lives – locally, region... Read More

Barclays: Global Leadership

By Brian Anderson /Senior Recruiting Specialist, Contech Systems Inc.

This article outlines a strategic initiative based on assessment, action learning, and coaching that is designed to develop and sustain a global leadership culture.This article includes, but is not limited to, the following steps:•    Building the Business Case for Leadership Development•  ... Read More

Case Corporation: Performance Management

By Karen Ferraro /Chief Human Resources Officer, Medline Industries

A performance management and development process designed for managers and individual contributors that includes setting expectations, driving continuous communication about performance, and assessing employees against performance results, development results, and competencies.In February 1998, Cas... Read More
This article is a change management process for creating and implementing a distinctive firm brand and fostering a unique employer-of-choice culture while driving performance, accountability and innovation to higher levels.  Initiative leverages executive strategic planning and alignment, leadershi... Read More
Massachusetts General Hospital (MGH), founded in 1811, is the third oldest hospital in the United States. Instrumental in the creation of MGH were two physicians, James Jackson and John Collins Warren. The founders’ bold vision was two-fold: provide the most advanced, humane medical care possib... Read More

Nortel Case Study:Multinational Data

By Dr. Carol E. Lorenz /Medical writer and editor, D & H Clinical Consulting

A change program, embedded in a larger corporate-wide initiative, designed for use in a highly distributed organization with minimal corporate staff in a case study format.Nortel Networks (Nortel) is a leading multinational data and voice telecommunications company, employing over 80,000 people worl... Read More
A performance management system designed to develop employees’ knowledge of their roles and responsibilities while aligning their performance in support of the company’s strategic business goals through such tools as 360-degree feedback and a focused competency model.The goal of Sonoco’s Perfo... Read More

This model portrays a sample team charter document.   It includes a model of the Team Charter Sample Format and all relevant information.

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A 360° assessment-based leadership development initiative for leaders at all levels of the organization, designed to work in conjunction with the organization’s human resource strategic plan and performance management process. Introduction/Background AlliedSignal is an advanced technology and m... Read More
Dollar GeneralA look at the Performance Management Revolution within Dollar GeneralThis case study follows the work done by Aubrey Daniels International (ADI) with Dollar General Executives to strengthen its position as a customer-driven distributor of consumable basics. In 1999, Jeff Sims, joined D... Read More
With revenues of over $2.5 billion and 13,000 employees worldwide, Advanced Micro Devices (AMD) is a global supplier of integrated circuits for the personal and networked computer and communications markets. The company produces processors, flash memories, programmable logic devices, and products fo... Read More
This chapter describes five separate initiatives that have been introduced in the past eight years to strengthen the areas of performance development, succession planning, and leadership development. For each initiative we describe how and why the changes were introduced, how they have been refined,... Read More

This model portrays St. Luke’s Hospital’s Management Performance Evaluation.  It includes the Performance Evaluation sheet along with instructions on how to fill it out and rate your management along with all relevant information.

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Emmis Communications - Matrix

By John Nelson /President, BT+L Partners

This model shows Emmis Communications Internal Communications Matrix.  As with Emmis audiences, repetition and mixed media helps drive messages, influence, and buyer behavior.  A key strategy for the Emmis change initiative involved utilizing many communication vehicles for building the brand awar... Read More

First Consulting Group

By Paula Cowan /Strategies | Linkedin Expert | Career Transition | Hidden Job Market | Resume Services | Business Profiles

This leadership development case study describes the innovative approach used by First Consulting Group to design and implement a unique skill, knowledge personal growth program for the Firm’s mid and senior level executives. First Consulting Group is an acknowledged market leader in providing inf... Read More

Porter Noveli Case Study

By Greg Waldron /Leadership / HR Consulting

The Drotter results-based approach is tailored to a professional services firm structure and applied in the development of a performance management system aligned with the business’s strategy. Drotter’s Leadership Pipeline approach is implemented, with the full performance definitions for each l... Read More

GE Capital

By Linda Sharkey /Helping leaders prepare for the future. Trusted transformational expert, speaker, & author. Former Fortune 10 executive.

This case study describes a global high-impact leadership development intervention with real business impact that is achieved through a robust diagnostic and assessment process, GE values, the three lenses of leadership, storytelling, futuring, uncovering of peak performance, systems thinking, and f... Read More

Hewlett-Packard: Dynamic Leadership

By /Helping leaders prepare for the future. Trusted transformational expert, speaker, & author. Former Fortune 10 executive.

This case study describes the dynamic transformation process of HP sanctioned by the CEO in which over 8,000 managers throughout the world were developed through key principles of accelerating high performance and alignment and executing with accountability.  The program’s most successful key fea... Read More

Intel: Leadership Development Forum

By Dale Halm /Organization Development Practitioner, Pinnacle West Capital Corporation

This case study describes the systematic approach employed by Intel Corporation’s Fab 12 Organization Development Team (ODT) to successfully launch and innovative, nontraditional way of developing leaders. 1 The ODT works at the manufacturing-site level (not corporate), responding to specific ch... Read More
This case study includes MIT’s method for developing the higher-level skills to create and sustain a self-perpetuating learning organization through mental models, systems thinking, personal and organizational visioning, and several other best practice organizational learning exercises and tools t... Read More
This case study describes how this hospital and health network implemented a leadership development program that achieved breakthrough results in patient satisfaction, improved quality of care, overall service, efficiency, and top status in the industry through a series of quality improvement initia... Read More

STORAGETEK

By Susan Curtis /BPI Expert

This case study shows how aiming for a high-performance culture led StorageTek to develop a transformation plan that balanced traditional operational management with the innovation required to be competitive in the information technology industry. A key element of the plan is successfully coordinati... Read More

WINDBER MEDICAL CENTER

By F. Nicholas Jacobs /Implementing programs in Integrative Medicine and Wellness plus Precision Medicine and Pharmacogenomics, SunStone Management Resources

This case study is a patient centered care model for creating a healing environment that leads to shorter lengths of stay, lower infection rates, and reduced mortality rates through a healing culture that embraces mind, body and spirit.

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Emmis Communications

By John Nelson /President, BT+L Partners

This article is a change management process for creating and implementing a distinctive firm brand and fostering a unique employer-of-choice culture while driving performance, accountability and innovation to higher levels.  Initiative leverages executive strategic planning and alignment, leadershi... Read More
  Sales meetings, sales quotas, sales conferences, sales training…all such initiatives  typically include a lot of talk about selling better and selling more, but then the sizzle slowly turns to fizzle. This repeated phenomenon is often directly related to the fact that many initiatives lack foc... Read More

This model portrays an example of First Consulting Groups 360-Degree Feedback Report.  It includes an example of the feedback report and all relevant information.

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Research


Best Practices in the Organizational Structures of Communications Teams

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Featuring Case Study Examples from the Following Organizations: • The Vanguard Group • Fidelity • Black Rock Investments • J P Morgan Chase • General Electric • Novartis • Johnson and Johnson Read More

Designing Future-Forward Developmental Conversations

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Going forward, we need a working understanding of “conversation.” It has become the key word in best practices in performance and talent assessment. Common parlance among Human Resources, Training & Development, and Talent Management, their understanding of “conversation” should be broadly s... Read More

Executive Coaching: How to Create a Culture of Executive Coaching

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

A more holistic approach is needed, a rigorous and consistent global process satisfying the true needs across the organization. Read More

Best Practices in Assessments - A Benchmark-it Recap

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Hosting heavyweights for a benchmarking conversation ensures multiple shared epiphanies. Pulled together recently, talent development champions met online on for Best Practices in Assessments: What are we using? What’s working? What’s NOT? A major takeaway for us was recognizing the differen... Read More

Success profiles for C-suite roles

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Digital transformation seems to permeate every sector and it is no surprise that digital fluency is becoming a game-changing and universal competency of the modern C-Suite Executive. Crisis management and change management also seemed to be crucial requirements of the modern CEO as is the ability... Read More

Success Profiles & Assessments for Field Sales Roles

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

This research looks at the typical competencies and success profiles for Field Sales Roles in market-leading organizations across 5 commercial sectors. What was noticeable in the research was that sales and relationship roles typically had overlapping duties. Read More
6 best-in-class cases that prove success in talent transformation in the new era of digitization. Read More

Learning Development Systems for Managers Across Global Organization

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

To support the implementation of new People Practices, Major Organizations need to provide training for over thousands of HR manager distributed across the global organization. The objectives of the training include both an understanding of the new People Practices Philosophies, the technical detail... Read More

BPI Senior Executive Board Research Digital Tools - Using HR Analytics in a Powerful Way

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

This report looks at 6 multinational, blue chip organizations all at slightly different stages of their strategy to deploy HR Analytics and put it at the heart of their decision-making culture. The organizations reviewed in this report are shown below. 1. Google 2. Coca-Cola Enterprises (CCE) 3. ... Read More

Management Strategies for a GM within a Matrix Organization

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

The Study Seeks to Identify Effective Work Solutions, Communication Methods, and Management Strategies for a GM within a Matrix Organization. Read More

Talent Management Makes Matrix Organizations Work

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

For business to adopt and deliver through a matrix organizational structure, it must make significant deep and broad changes. Some of them include: the alignment of people, performance, and purpose, the design of decision processes and assignment of clear accountabilities, the assessment of and t... Read More

Product Team Organization Design

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

To remain competitive, companies are incorporating more technology and innovating faster than ever. To support the demand, traditional models of the hierarchy have been moving for decades towards flatter, more networked structures. And yet, the size that comes with success continues to challenge the... Read More

GLOBAL TALENT MANAGEMENT TRENDS

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Continued global commercial volatility and unpredictability means talent strategies are constantly evolving. Talent scarcity remains a pressing concerns for most HR principles and this is being reflected by a heavy strategic focus on talent sourcing and retention. Surprisingly, in a time of b... Read More

Retaining Employees in the Liquid Workforce

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

I put the following quick-react-report together in response to questions concerning how to retain employees beyond the first few years in the organization. Read More

Next Generation/Multigenerational Workforce Transformation Research Report

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

The global workforce is made up of 4 generations. By 2025 there will be five generations in the workforce. Each generation displays some unique behaviors and how they perform tasks. Although multiple generations in the workforce are not new, the makeup of the workforce and the reliance on technology... Read More

Successful Co-Located Human Resource Business Partner Alignment

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Re-alignment of Human Resource Departments from transactional to the transformational has been taking place for the last 20 years. In the past, HR departments were more of a support organization. Many Senior Managers and Executives believed that Human Resource Departments should be more strategic in... Read More

Best Practices in Consultative Selling, Consensus Building, and Negotiation

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Consultative Selling is a process that builds relationships. It makes sales, but as important, it secures a continuing partnership. The process takes its time to draw specific information from prospects that gives dimension to the customer’s needs and wants. This information then provides the d... Read More

3 Studies in Process Leadership Technology

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Process leadership is a big picture approach, a holistic, whole systems look. It aims to build or re-engineer effective processes and manage them for the delivery of business goals. Read More

Best Practices in Contingent Workforce Transformation

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

The US Department of Labor defines a contingent worker as “a temporary member of an organization who does not possess a contract for permanent employment.” Under that guidance contingent workers include, part-time, contractors, on call, workers hired for a specific period, professional employmen... Read More

Successful Co-Located Human Resource Business Partner Alignment

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Re-alignment of Human Resource Departments from transactional to the transformational has been taking place for the last 20 years. In the past, HR departments were more of a support organization. Many Senior Managers and Executives believed that Human Resource Departments should be more strategic in... Read More

Punishment or Development: What is the purpose of Today’s Performance Management Processes?

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Over the last few years, a growing phenomenon in performance management (PM) throughout premier companies such as Adobe, General Electric, and JP Morgan Chase has been exchanging the traditional annual performance review for a system of ongoing development discussions. Why has this phenomenon beg... Read More

Contingent Workforce Research Report

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

This report begins with a discussion of the different options available for managing a global contingent workforce program. The data for the program options were gathered from reports and interviews. The discussion is followed by the interviews, summary of results, recommendations, and list of re... Read More

Strategies for Capturing Lost Knowledge for Employee Exits

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Knowledge held closely is an asset. Knowledge shared is a treasure. With all the investment in corporate knowledge management systems, so much still depends on human nature. And, that presents a real risk to organizational performance and futures. In an economic ecosystem that tolerates and promote... Read More

Most Loved Workplace Research

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

A new study from Best Practice Institute has revealed some surprising results. In a global survey of over 150 Fortune 1000 organizations companies, we’ve shown that employees who love their workplace are up to 4 times more likely to perform at a higher level than those who do not. This reveal dat... Read More

Test and Learns

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

“Test and Learn” is a term given to business practices aimed at accelerating performance. It assumes that learning is largely a heuristic behavior of trial and error. It’s a pragmatic learning experience in which people are satisfied with “good enough” solutions that could be optimal ... Read More

Benchmarking Best Talent Practices

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

1. Mentoring Programs Best Practices 2. Best Practices on Creative Approaches to High Potential Identification 3. Moving HR Technology – best practices in switching HRIS/HCM providers 4. Best Practices in Rotational Development Programs 5. Best Practices in Performance Management Transitio... Read More

Comparison of Performance Management Vendors

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

The following is a survey of tools that enable the employee feedback that supports performance appraisals. The intent is to identify and measure those tools that compete directly with Skillrater. I have found that the “big” tools serve Human Resources and Human Capital Management in extensivel... Read More

Matching Analytics to HR’s Chief Goals

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Almost every aspect of workforce management and top talent identification is viewed as a “high” or “very high” in terms of importance by the HR professionals in our survey. This shows that analytics has the potential to impact talent management at every level but may also signify that anal... Read More

4 Keys for Aligning Talent Strategies in Emerging Global Markets

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

When business dictates the next step is stretching outside the U.S., organizations must tread with care. While the company may have a domestic talent strategy, there is much to consider when looking for overseas talent. Each country has its own unique set of challenges, from how to obtain and tr... Read More
You may use this presentation for audiences to show the research and findings behind our research on Best Practices in Talent Management. Read More

On Demand Webinars


Organizations that sustain, and even improve the corporate culture during these times are the ones who lead the way in the new economy. As we continue to navigate these unchartered waters, in an ever-changing landscape, we must rely on the trials and practices collectively to create the Next Practic... Read More
In this episode, Mary Gentile and Jerry Goodstein team up to discuss Giving Voice to Values, an innovative approach to leadership development in business education and the workplace. GVV is the subject of their new book, Giving Voice to Values: An Innovation and Impact Agenda, and has transformed th... Read More
Discussing self awareness for leaders and how it impacts others externally. How to become an effective communicator. What makes a leader a great collaborator and how that will build a sustainable culture. Read More
How to lead and communicate in a hybrid world. Erica Dhawan is a leading expert on 21st-century teamwork and communication. She is an award-winning keynote speaker and the author of the new book Digital Body Language. Download her free guide to End Digital Burnout. Follow her on Linkedin. Read More

Next Practices in Succession Planning

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

In this session, we will co-create the next practices for how to create and present succession plans for critical roles to the Board of Directors. This session will focus on immediate succession plans for C-level and other L1 and L2 roles that require Board approval. We'll focus specifically on ... Read More
Bev Kaye talks about the practices behind her book, Love 'Em or Lose 'Em. She discusses the three questions a manager can ask now, and other practical advice to move from being in a company that is hated to being loved. Bev and I share the word "love" in our research. In Most Loved Workplace we tack... Read More
Dr. Darren Good, award-winning teacher and researcher of applied behavioral science joins me to discuss his newest work and research around "mindfulness" and its impact on workplace well-being and performance. In a recent article published in the Journal of Applied Psychology, Dr. Good takes an alte... Read More

Stop Meeting And Start Collaborating

By Lisa Bodell /Best-selling author and global expert on change and innovation; CEO at futurethink; Advisor/World Economic Forum

You’re WFH and want to better engage your team – but how? Learn how to: · Normalize being virtual and get people engaged · Use provocative tools that get quick-wins · Avoid overload with a mini mindset Read More
If your best ideas, funding proposals, and urgent calls to action aren’t getting enough support, traction, or funding, it may be because the key people around you lack the courage to follow your lead. Great things don’t happen with great ideas until you Make Courage Contagious, especially in... Read More

The Secrets to Becoming Fluent in the Language of Change

By Christopher Worley /Professor of Organizational Theory and Management, Pepperdine University - Graziadio Business School

Chris Worley, one of the most prolific and innovative professor-researchers in the field of organization development joins BPI CEO Louis Carter to discuss his newest work and research on how agility is being extended to an idea called change fluency. The idea of change fluency is being applied at fi... Read More

5 Secrets for Creating Breakthrough Products, Services, and Solutions

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

In this exclusive BPI Talk, Chip Bell joins BPI Founder and CEO Louis Carter to discuss his "5 Secrets for Creating Breakthrough Products, Services, and Solutions". The episode features insights on all aspects of change, learning, and innovation such as: Read More
We have reached a new frontier in talent management, one where no playbook exists and there are no proven “best practices”, only NEXT PRACTICES. As a Senior Executive Board, we are uniquely positioned to create these within our organization for fighting for what we believe in and doing thing... Read More

Performance That Rocks (Part 5)

By Jim Knight /Owner & Founder of Knight Speaker and former Sr. Director of Training & Development, Hard Rock International

Facilitated in the spirit of Rock ‘n Roll, this 5-part webinar series focuses on managing people and developing the performance of others. Keynote speaker, podcaster and bestselling author, Jim Knight will deliver proven best practices in every area of the Employee Life Cycle, using the viscer... Read More

Best and Next Practices for Performance & Development in 2020

By Sandy Allred /Senior Director, Talent Management, Kimberly Clark

This Senior Executive Board Benchmark-it session will look at how we are approaching Performance and Development given the pandemic, and what changes, if any, are being considered. We will focus on both mid-year discussions and end of year performance guidance and address the following questions tog... Read More

Performance That Rocks (Part 4)

By Jim Knight /Owner & Founder of Knight Speaker and former Sr. Director of Training & Development, Hard Rock International

Facilitated in the spirit of Rock ‘n Roll, this 5-part webinar series focuses on managing people and developing the performance of others. Keynote speaker, podcaster and bestselling author, Jim Knight will deliver proven best practices in every area of the Employee Life Cycle, using the viscer... Read More

Helping People Change: Coaching with Compassion for Lifelong Learning and Growth

By Richard Boyatzis, Ph.D. /Distinguished University Professor- Departments of Organizational Behavior, Psychology, and Cognitive Science, Case Western Reserve University

No matter who you are, helping others is a good thing. Often, as a leader, manager, doctor, teacher or coach, it’s your job. But when we attempt to help others, the truth is we often focus on trying to “fix” them, correcting problems or filling the gaps between where they are and where we thin... Read More

Performance That Rocks (Part 3)

By Jim Knight /Owner & Founder of Knight Speaker and former Sr. Director of Training & Development, Hard Rock International

Facilitated in the spirit of Rock ‘n Roll, this 5-part webinar series focuses on managing people and developing the performance of others. Keynote speaker, podcaster and bestselling author, Jim Knight will deliver proven best practices in every area of the Employee Life Cycle, using the viscer... Read More
In light of COVID-19 and the sudden change in the current work environment, talent reviews are being looked at in a different way. During this session, led by Josh Greenwald, Chief Talent Management Officer at TIAA, we will come together to share our current thinking, strategies, and plans around ho... Read More

Performance That Rocks (Part 2)

By Jim Knight /Owner & Founder of Knight Speaker and former Sr. Director of Training & Development, Hard Rock International

Facilitated in the spirit of Rock ‘n Roll, this 5-part webinar series focuses on managing people and developing the performance of others. Keynote speaker, podcaster and bestselling author, Jim Knight will deliver proven best practices in every area of the Employee Life Cycle, using the viscer... Read More

Performance That Rocks - Part 1

By Jim Knight /Owner & Founder of Knight Speaker and former Sr. Director of Training & Development, Hard Rock International

Facilitated in the spirit of Rock ‘n Roll, this 5-part webinar series focuses on managing people and developing the performance of others. Keynote speaker, podcaster and bestselling author, Jim Knight will deliver proven best practices in every area of the Employee Life Cycle, using the visc... Read More

Lee’s 3 Habits: A System for Stronger Relationships and Greater Happiness

By Dr Paul Corona /Owner & Founder of Knight Speaker and former Sr. Director of Training & Development, Hard Rock International

Let’s be honest, most of us would like to be a little happier. It’s a natural human desire. Unfortunately, it’s also natural for us to do things that actually decrease our happiness. When interacting with others we tend to tell, talk and take too much. Telling, talking and taking don’t make ... Read More
BPI Senior Executive Board Group has been meeting to consider what we can do personally and professionally together. Together, we will create and discuss the next and best practices together. To ensure proper security, if you would like to join our Monday community talks, please contact Scot... Read More
BPI Senior Executive Board Group has been meeting to consider what we can do personally and professionally together. Together, we will create and discuss the next and best practices together. Copy and paste the URL on Monday at 12:00 pm EDT to join our Zoom Meeting: https://zoom.us/j/126124... Read More
In this session, we will come together to share experiences, successes and key learnings of assessments. Specifically, please come ready to discuss: Read More

The Future of Hiring & Talent Acquisition

By Peter Cappelli /George W. Taylor Professor of Management and Professor of Education - Director Center for HR

Businesses have never done as much hiring as they do today. They’ve never spent as much money doing it. And they’ve never done a worse job of it. It’s impossible to get better at hiring if you can’t tell whether the candidates you select become good employees. If you don’t know where y... Read More
I will discuss why too many organizations fail to execute their strategy and why they tend to develop a sustainable high commitment, high-performance organization. I will show that failures are due to organizational silence, the difficulty of people to speak truth to power about barriers to organiza... Read More

Creating a Culture of Inclusion Where People Soar

By Judith H. Katz /Owner, The Kaleel Jamison Consulting Group

In this session, we’ll discuss the impact of Judging and the need to create a Joining mindset and create a safe environment for inclusion through interaction safety. We will share 4 Conscious Actions for Inclusion that can be easily be practiced and applied. Finally, we will discuss how inclusion ... Read More
Organizations face the critical challenge of preparing future leaders for an environment that will be increasingly unstable, uncertain, and complex. This session will draw on emerging research to provide approaches and practices to help organizations best identify, recruit, assess, and develop leade... Read More
This session is about how emerging technologies are shaping the future of work. We will unpack how emerging technologies are already beginning to change work in positive ways that our organizations can adopt today. We will explore some of the future of work predictions, where they come from, and how... Read More

Best Practices in Next Generation Leadership

By Lu Young /Director, University of Kentucky Center for Next Generation Leadership

In this interactive benchmarking session, we'll discuss the strategies and tactics necessary to prepare for future talent. In the changing workforce, all areas of talent are affected - the way we teach, the way information is shared, the necessary skills and changing job descriptions. In this sessi... Read More

Seeing Around Corners

By Rita McGrath /Professor and Leader of "Leading Strategic Growth and Change" program, Columbia Business School

In this interactive webinar, Columbia Business School faculty member Rita McGrath will introduce a perspective from her forthcoming book, “Seeing Around Corners.” This will relate to how executives can best position themselves to “see” major changes in their environment. Participants will ... Read More

How to Define and Measure Inclusion

By Corie Pauling /Senior Vice President, Chief Inclusion & Diversity Officer, TIAA Human Resources

During our session, we will unearth the following: * How we define inclusion within our organizations and what methods are used to create a new definition of diversity and inclusion. * What indices are used that to capture inclusion or leadership effectiveness. * At what levels of the organizat... Read More

Project Revolution

By Antonio Nieto-Rodriguez /Author, The Project Revolution

Every aspect of our lives is becoming a set of projects. The speed of change witnessed in the past decade has radically affected the way we organize and manage our companies and work. Many of the traditional activities in organizations will soon be carried out by automation and robots. In this new l... Read More

Global Diversity & Inclusion Benchmarks

By Alan Richter /Board Member, The Centre for Global Inclusion

Alan Richter, Board Member of the Centre of Global Inclusion and the author of Global Diversity & Inclusion Benchmarks will be presenting his updated findings specifically related to OD, Leadership Development and Senior Leadership buy-in. Read More

STORY MARKETING: Clarifying your employer brand message

By David Mann /Founder & Story Specialist, Simple Message

Everyone knows using stories will increase brand awareness. But what if you could also turn your brand message into a repeatable story? What if every staff member and client said the exact same thing about your company? David shows you how stories can be much more useful than just case studies and a... Read More

Women in Leadership: Expanding Influence and Leading Change

By Sally Helgesen /Premier Expert on Women's Leadership | Best-Selling Author | International Speaker

Sally Helgesen is the bestselling author of seven books including her latest book, "How Women Rise," co-authored with Marshall Goldsmith. In this session, Sally will draw on decades of stories and insights to identify the twelve most common habits that undermine women in their quest to become more s... Read More

Talent Alignment During Leadership Change

By Sandy Ogg /Former CHRO, Unilever and Board Member, INSEAD, CEO.works

During times of leadership change, full alignment between management and employees is more important than ever to create a successful corporate culture. In this session, we'll investigate how business leaders can act as the driving force to creating a strong corporate culture, and an environment whe... Read More

Digital Tools - Using HR Analytics in a Powerful Way

By Agnes Johansen /Vice President People and Leadership, Equinor

HR needs to become a more active business partner to leaders in helping them make more informed leadership decisions. In order to do so, HR must take part in the process of providing data in a highly participative and contextual manner. In an effort to become better at using digital tools for HR an... Read More

What Leaders need to know in order to create and sustain an agile organizational culture

By Mary Eggers /Senior Partner and co-developer of “Whole-Scale® Change.”, Dannemiller Tyson Associates (DTA)

Working with organizations around the globe, we have found it universally true that people support what they help to create. This session focuses on a few of the robust Whole-Scale® principles and models that support an agile, empowered culture. Read More

Agile Transformation

By Mary Tabata /Teaching Assistant, Johns Hopkins University Carey Business School & Senior Research Associate, Best Practice Institute

It’s common to think about how Agile Frameworks transform our development and process life cycles. But how can Agile Thinking transform the culture of our whole organization? Innovating ways to bring Agile to whole systems can create breakthrough change and engage stakeholder on all levels. ... Read More
VR and AR are here. Apple ARKit and Google ARCore are turning two billion phones into a magic lens that can arm your workforce with superpowers. Full-body VR offers a digital rehearsal space of such convincing verisimilitude that learners feel they are actually there. How are Fortune 500 companies d... Read More

Create a Culture of Connection

By Michael Lee Stallard /Expert on how effective leaders boost human connection in cultures to improve performance, Meyer Partners

Leaders who develop and maintain a workplace culture infused with connection so that people feel included, supported and part of the team, see a marked difference in performance. Employees who feel connected to people at work are not only healthier and happier, they are also more productive, more en... Read More

The Generation Creative Leader

By Bruce Cryer /Founder of Renaissance Human

Bruce Cryer draws upon a diverse professional background in business management, leadership development, and resilience training, along with refined artistic skills as a singer, writer, dancer, and photographer in helping people find their creative brilliance in business and personal life. Bruc... Read More

Leadership Lexicon

By Richard Bellingham /Executive Coaching and HR Management Consulting, iobility

The idea is to frame all leadership competencies in a two dimensional grid. On the x axis are the 3 meta-skills of leadership: Identify, Build, and Drive. On the y axis are the four dimensions of leadership: Know and Grow Yourself, Know and Grow Your Team, Know and Grow your Organization, and Kn... Read More

B State: Transforming Your Business and Culture in Rapid Time to Achieve Breakthrough Measurable Results

By Mark Samuel /AuthorFounder | CEO | Rapid Culture Change | Award Winning Author | Speaker | Rapid Breakthrough Results, IMPAQ Corporation

Businesses, especially global ones, are challenged to keep pace with the speed of change in their industry. Emerging competition, regulatory standards, M&A’s, new technology, and changing customer demands are forcing organizations to rethink their business models, corporate culture, organizational... Read More

Best Practices in Finding & Retaining Skilled Workers in Challenging Environments

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Filling the talent pipeline for skilled workers can be a challenge. Talent acquisition should not hold back growth for technology-enabled manufacturing. How can organizations find and retain talent in challenging environments? Companies are thinking creatively to find ways to address talent short... Read More

Best Practices Next Generation/Multi-Generational Workforce Transformation Research

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

What kind of flexibility, agility, and changes are needed to acquire, hire, develop, and enable the high performance of the next generation/multi-generational workforce? Read More

Talent 2.0: Shifting to Human Capital

By Michael Arena /VP Talent & Development, Amazon Web Services (AWS)

Michael Arena shares his insights from his book, Adaptive Space which describes how connections, ideas, information, and resources allow for greater innovation and adaptability in your organization. Read More

BPI Research Presentation - Best Practices in Talent Management Transformation

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More
The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

BPI Research Presentation - HR Business Partner Alignment

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

Best Practice Benchmark-it - Transforming Culture after Merger, Acquisition and major change

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Enabling our company to transform after a merger/acquisition/major change, yet harnessing the existing momentum and bringing them along. Read More

Managing Virtual Workers Today

By Bob Nelson /Author of The 1001 Rewards & Recognition Fieldbook and 1001 Ways to Energize Employees

Forty percent of today’s employees work virtually, soon to be 50 percent by 2020. Thirty-six percent of employees would give up a pay raise for the ability to work remotely; forty percent would be willing to take a pay cut for that option. Is your company maximizing this labor source, making it ... Read More

Leadership During Crisis

By Martha Johnson /White House Office's Office of Presidential Personnel, Clinton-Gore Administration and Former Administrator, GSA

Inspired by first hand accounts and interviews with leaders throughout the public and private sector, leadership expert Harry Hutson and for GSA Adminstrator Martha Johnson examined leaders effected by tramautic events such as 9/11, the Oklahoma City & Boston bombings, Hurricane Katrina, hostile tak... Read More

Corporate Social Learning and Collaboration

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Today’s organizations battle a great deal of complexity. The introduction of collaborative technologies has allowed organizations to increase transparency, global communication among workers, and welcomed new ways of learning. How are you and your organization leveraging these technologies to buil... Read More

Best Practices in Social Learning Tools & Engagement

By Kimo Kippen /Learning Advocate, Speaker, Talent Development & Education Consultant, Aloha Learning Advisors.

Intentional Leadership

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Join us in sharing intentional leadership practices, communication and accountability strategies. Read More

BD's Early Career Experience Program

By Edward Franzone /Senior Director of Worldwide Learning and Development, BD

Ed Franzone, former Senior Director of Worldwide Learning and Development at BD (Becton, Dickinson and Company) will present the design, implementation and outcomes of an innovative program designed to accelerate the development of BD’s early career high-potential population. Read More

Talent Mobility at Liberty Mutual

By Maria Van Brown /Vice President, Enterprise Talent Management Practice, Liberty Mutual Insurance

I. What are your best practices for moving talent across business, functions and geography? II. Do you set targets/goals for moving a specific % of employees/managers/VPs/executives/highpos each year? III. Does your organization view movement as a strategic way to build the talent pipeline through... Read More
Best Practice benchmarking is a critical first step toward developing and designing a leading edge program, system, or intervention within your organization. Before you venture out on your own to diagnose your own system, or if you have already begun designing, it is sage advice to look externally t... Read More

Giving Performance Feedback Live

By Paul Plotczyk /CLO, Best Practice Institute

"Do a performance appraisal! Can I give a speech instead?” Although studies have shown that one of the most feared tasks amongst people is to give a speech, many managers would argue that giving performance feedback may rank higher. Most of us have forgotten that the primary purpose of conv... Read More
Dan will share top tips and real world examples to help improve how your company operates in what he calls “a mecca of collaboration; a culture that fosters innovation, creativity, teamwork and friendship.” He discusses collaboration tools, technologies and practices alongside new learning mode... Read More
Virgil Smith, Vice President of Talent Acquisition and Diversity at Gannett will present the business need, design, and implementation of programs and practices that support leadership bench growth at Gannett. His effective approach to implementation is an excellent example of how to achieve a goal ... Read More
Join Louis Carter and Christi O'Neill as they reveal the best and next practices of 2013, based on BPI research and conversations. Learn what organizations are doing to promote transparency through talent programs and data planning. Engage and share your talent challenges and success stories! Read More

Leadership Agility at Monsanto

By Daniel Coombes /Founder; Executive Coach and Consultant, Catalystic Leadership, LLC

Join Dan and Pam as they present on Monsanto's Leadership Agility Platform and approach! Together, they will share best practice elements and stories from their leadership development platform, describe the four agility types focused on and explain how they utilize a Matrix structure to enhance inno... Read More

Contagious: How Ideas Spread

By Bpi /Learning and Leadership Development Staff, Best Practice Institute

Jonah Berger (author of Contagious: How Ideas Spread) will be presenting on how to create a Contagious Movement around Talent Programs on Wednesday, October 9 at 11:15amET. Learn more about decision making and social dynamics (e.g., social influence) and what makes ideas viral and products spread co... Read More
Transformational change is critical to organizations operating in a polyphonic global economy. Making it happen is a complex process, and seldom meets expectations. This webinar will help resolve complexities and lead to your company’s transformation meeting expectations. John Nelson of BT+L ... Read More

Hilton's Global Leadership Development Program

By Sue Hale /Vice President, Leadership Development, Hilton Worldwide

Hilton's leadership development programs have been in place for a number of years and are regarded as being amongst the best in the hospitality industry, with rigorous selection criteria, senior executive involvement and structured development journeys. As Hilton takes on new challenges they must c... Read More

The New Leader's Playbook

By George Bradt /Executive onboarding expert - helps new leaders and teams deliver Better Results Faster

Leadership transitions are some of the toughest challenges people face – professionally and personally. Nearly half of new leaders fail in their first 18 months. Often, those failures are the result of crucial mistakes made in the very beginning that can be devastating for organizations and leader... Read More

10 Steps to Prevent Change from Failing

By Tara Powers /★ Best-Selling Author, Award-Winning Leadership & DISC Expert, Talent Management Strategist, Executive Coach, Speaker ★, Powers Resource Center, LLC

Change is inevitable and necessary for growth. All companies undergo changes unique to their business – whether it’s a merger, an acquisition, downsizing, restructuring – or even simply new leadership - change happens. Is your organization about to embark on a change that will have a signif... Read More
Whether you like it or not, the demographic shift is happening and Generation Y (born 1980 – 1995) is coming to the forefront of the workforce. This generation differs from any previous demographic population because “Gen Y” grew up in an era shaped by conditions unheard of before: from digita... Read More

Super Human Capital: Turning Everyone Into Fully Engaged, Workplace Superheroes

By Kevin Kruse /Founder+CEO of LEADx.org, a next generation leadership enablement company | NY Times Bestselling Author

Recent surveys continue to show levels of job satisfaction and employee engagement to be at record lows. This is a crisis for business and individuals alike. Based on his NY Times bestseller, We: How to Increase Performance and Profits Through Full Engagement, Kevin Kruse presents conclusions from s... Read More

Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them

By Holly Weeks /Adjunct Lecturer in Public Policy at the Harvard Kennedy School

These days, we’re all joint problem-solvers. But we’ve all seen problems that could have—and should have—worked out, but didn’t because conversations about them turned negative or broke down. The original problems were not beyond repair, but the damning judgments, hurt reputations, and bro... Read More
Smart employers use stories to amplify the effectiveness of all aspects of their talent management and development process, including employer branding, new hire orientation, employee engagement, training, and coaching. Companies with great Employer Brands use stories to communicate what makes th... Read More

Evidence-Based Management and Development of Human Capital

By Haig Nalbantian /Senior Partner, Mercer, well-known authority on Human Capital Measurement and Management

Haig Nalbantian is Senior Partner and Founder/Leader of Mercer Workforce Sciences Institute Read More

Tales on Talk: Stories, Revelations and Takeaways from Coaching Communication

By Ilene Bergelson /Physical + Verbal Expression Coach | Communication Crisis Intervention | Creator, EmpowerSpeak, Lifemoves Health LLC

International trainer, Ilene Bergelson, takes participants behind the scenes of her practice to share the process, discoveries and outcomes of executives in pursuit of greater impact, stronger, more meaningful professional relationships, and a more cohesive communication culture in their organizatio... Read More

Multi-Dimensional Organization: Mastering Complexity

By Jay Galbraith /President, Jay Galbraith Management Consultants

Dr. Jay Galbraith is Founder and President of Galbraith Management Consultants. Read More

How to Become an Ideal Leader

By John Spence /Executive Consultant, Trainer and Author, John Spence LLC

The session will look at the new trends in what high-performance employees look for in an “Ideal Leader.” Based on John Spence’s work as a leadership instructor and coach to firms such as Microsoft, Qualcomm, Abbott Labs, Merrill Lynch, and several other Fortune 500 firms and a recent Global L... Read More
David DeFilippo is Chief Learning Officer at Bank of New York Mellon. BNY Mellon Asset Management’s leadership development work has garnered external recognition. The Program has been recognized as one of the Top 15 Leadership Programs by Leadership Excellence magazine in 2011 and was previous... Read More

GENerate Performance: Unleashing the Power of a Multigenerational Workforce

By Kim Huggins /Partner at CLG, Strategy Execution, Women's Leadership and Generational Diversity Thought Leader

Businesses today rely on 4 generations (Traditionalist, Baby Boomers, Gen X and Gen Y) working productively together in the workplace. This presents many challenges but if you understand what each generation values most (and each is very different), you can create a generationally desirable workplac... Read More

Leadership Sustainability: 7 Disciplines That Get Things Done

By David Ulrich /Speaker, Author, Professor, Thought Partner on HR, Leadership, and Organization, The RBL Group

David Ulrich and Norm Smallwood are Partners at The RBL Group Read More

Global Benchmarking For Ethics & Integrity (Part 2)

By Alan Richter /Board Member, The Centre for Global Inclusion

This series will introduce you to both benchmarking tools. They are free downloadable tools designed to help organizations determine strategy and measure progress in (1) managing diversity and fostering inclusion, and (2) fostering ethics and integrity in your organization. Both tools are based on i... Read More
Bev Kaye is author of Love 'Em or Lose 'Em Suzy Walther is the Global Head of Career Development at Bloomberg. Bev Kaye and Suzy Walther walk through the business case at Bloomberg for Career Development and the how the program was designed. Read More

Change Through Crowdsourcing: How to Use Peer-by-Peer Practices to Transform Organizations

By Liz Guthridge /Coach, confidante & consultant for leaders in new roles who want to hit the ground running & excel

Traditional approaches to change management are losing their effectiveness in today’s change weary organizations. Fearful, frazzled and fatigued employees don’t want to pay attention to change experts—or any other experts for that matter. Instead, employees prefer listening to and watching the... Read More

Integrated Talent Management at Oracle

By Penny Adkins /Director - Talent Management, Oracle

Penny Adkins is Head of Global Talent Management, Centre of Expertise at Oracle Read More

What Makes You an Expert is Not What Makes You Interesting

By Ilene Bergelson /Physical + Verbal Expression Coach | Communication Crisis Intervention | Creator, EmpowerSpeak, Lifemoves Health LLC

All too often brilliant executives become the casualty of excess nerves when asked to present. From ideas not being taken seriously to being passed over for a promotion, the cost of these nerves means the executive’s credibility and future. In this interactive webinar, Ilene walks participants ... Read More
HR professionals need to better understand the business to act as strategic business partners. HR professionals need “business acumen” to draw sound conclusions from business information. More importantly, they need to take the actions needed to drive organizational results. In this webinar, We... Read More

The C-Suite's Role in Talent Management at Novelis

By Leslie Joyce /EVP and Chief People Officer at Exide Technologies

Leslie Joyce is the former SVP and Chief People Officer at Novelis. Read More

Critical Conversations: What to Say and How to Say it

By Lory Fischler /Senior Associate, Leadership Development Services, LLC, Center for Mentoring Excellence

Did you ever have a conversation or interaction that went badly? Did you leave a meeting and regret that you didn’t say what you really felt or said something you did regret saying? Have you played back in your head a discussion over and over again? Have you had difficult giving frank, candid feed... Read More

Resolving Conflict in the Workplace

By Ken Cloke /BPI ExpertMediator, Arbitrator, Alternative Dispute Resolution Consultant and Contractor

Every workplace generates chronic conflicts, yet few organizations have examined their "conflict cultures" to see how their conflicts get sparked, escalated, and reinforced. Fewer still have conducted "conflict audits" to discover where these streams of conflict come from, or designed multi-layered,... Read More

Building Leadership and Culture to Drive Growth at Broadridge Financial

By Valerie Norton /Chief People Officer, Habitat for Humanity International

Valerie Norton is VP of Talent Management and Acquisition at Broadridge Financial. Valerie shares strategies and models to build culture and leadership to drive growth. Read More

Global Benchmarking For Diversity & Inclusion (Part 1)

By Alan Richter /Board Member, The Centre for Global Inclusion

Based on extensive contributions from 79 Expert Panelists around the world, this online research presentation and learning session, along with a new diversity and inclusion model, illustrates what excellent diversity and inclusion work looks like today. We will explore the research and twelve catego... Read More

The Leader's Journey: From Mindset to Impact

By Tara Powers /★ Best-Selling Author, Award-Winning Leadership & DISC Expert, Talent Management Strategist, Executive Coach, Speaker ★, Powers Resource Center, LLC

Do you react to life’s situations or take the lead? Do you take responsibility or place blame? The answer to these questions will directly determine the impact you have on others, in your business and life! When you can effectively take the lead in any situation, you can empower and influence o... Read More
Becky Atkeison is Staff Director, Executive Development/HR Initiatives at FedEx Corporation. Learn about FedEx's Leadership Development Program. Read More

Integrated Talent Management at Scripps

By Kevin McDonald /Vice President, BPO Governance & HR Operations at The E. W. Scripps Company (COP, PHR, and HRIP certified)

Kevin McDonald is Vice President, Business Process Outsourcing Governance at The E.W. Scripps Company Read More

Organization Learning in Today’s Business Environment: Newell-Rubbermaid

By Brian Hults /Vice President of Organization and People Development

Brian Hults is Vice President Organization and People Development at Newell-Rubbermaid. Brian shares information on Newell-Rubbermaid's Learning Culture and Succession Planning. Read More

Conversations For Change: Say It Right When It Matters Most

By /Vice President of Organization and People Development

Meaningful conversation leads to project completion, innovation, and results. Leadership requires clear communication. Learn how to use emotional intelligence and communication to produce change inside your organization. Shawn will walk us through three chapters in her recent book, Conversations for... Read More

Speaking in One Voice: Keys to Building Your Workforce Into an Army of Brand Champions

By Mike Schultz /President —Sales Training—Boston | Bogotá | Geneva | Johannesburg | London | Mumbai | Sydney | Toronto, RAIN Group

Imagine for a minute that everyone at your company can: •Describe the value you provide, •Differentiate your company from the rest, •Communicate with confidence that your company stands behind what it says, •Communicate to job candidates what’s special, attractive, and exciting about w... Read More

Writing as a Leadership Tool

By Deborah Dumaine /Coach for start ups. Sharing decades of running a small business. " Entrepreneurs need a sounding board!", Better Communications, now owned by Ariel

Your daily writing is a powerful tool for enhancing your success as a leader. How effectively are you using written communications, especially e-mail, to communicate strategies, manage change, and get results? Today’s virtual workplace demands that we provide coaching, direction, encouragement, an... Read More

Developing Best Practice Recruitment Strategies

By Zachary Misko /Vice President, Workforce Strategy, KellyOCG

Now more than ever the ability to develop and deliver an effective recruitment strategy is imperative. Candidate lifestyles have changed dramatically over recent years and many companies are still behaving as though it is 1985. Candidates and people in general are on the go more than ever and using ... Read More

Knock 'em Alive! Powerful Presentation Skills

By Scott Halford /Hall of Fame Speaker & Award-winning Author on Emotional Intelligence, Critical Thinking, NeuroLeadership and Influence

Some people just have it when they present. And, you can too. If you've ever wondered why some people are more magnetic, more charismatic when they present than others, and you want to know how to become more of both, this is the program for you. Communication and influence expert, Scott Halford, CS... Read More

Speak To Be Heard: Influencing Others to Take Action

By Stacey Hanke /Owner | Expert in Executive Presence & Influence | Communication Skills Coach | Keynote Speaker | Executive Mentor

How will you influence your listeners to act on what you have to say? Whether you are influencing through a presentation, meeting, sales call, conference call or face-to-face conversation, how you deliver determines whether or not others see you as credible, knowledgeable, and trustworthy. Without d... Read More

Making Sure Your Presentations Are Winners, Not Losers

By Tom Leech /Author, Presentations Coach/Seminar Leader, Conference Speaker -- Tom Leech Winning Presentations, Thomas Leech & Associates

Being able to communicate with various audiences via presentations, speeches, and webinars is a key element for success. As Shakespeare said, “No man is lord of anything ‘til he communicate his parts to others.” Examples abound where speaking ability has helped open doors (think Barack Obama),... Read More

The New World of Bottoms-Up Marketing

By Paul Gillin /B2B Social Media Speaker, Adviser, Author and Trainer

Traditional marketing has been all about delivering a message for the top and spreading it through as many channels as possible. That worked well in an age when mass media dominated the communications landscape, but the world has changed. Today, messages began at the bottom and percolate up. The mas... Read More

LinkedIn – Seven Best Practices

By Viveka von Rosen /LinkedIn Expert & Author | International Keynote Speaker | Forbes Top 20 Most Influential | Digital Sales & Personal Branding Expert | Vengreso CVO

LinkedIn is the number one Business Social Networking tool available to business owners for two key reasons: its ability to exponentially grow your network through your connections, and a very sophisticated data mining search engine. These capabilities, combined with the other tools LinkedIn offers,... Read More

Compassion In Action

By Rob Kanzer /Life Coach, Certified Mediator, Crisis Intervention Counselor, and President of Rob Kanzer Seminars

When a company faces the realities of tough economic times, people in management positions face difficult choices and, in particular, the unpleasant task of downsizing. Anxiety and fear can interfere with approaching these duties with foresight and compassion. In this session, Rob Kanzer will ex... Read More

Leading Virtual Teams

By Diane Gayeski /Interim Dean of Graduate and Professional Studies, Ithaca College

As more organizations expand globally, execute projects with cross-functional teams, rely on mobile workers who are rarely in the office, and engage in strategic external partnerships, they need to develop the skills, policies, and technologies to effectively support virtual teams. Many remote and v... Read More

Toxic Leadership

By George Reed /Associate Professor at University on San Diego

Why do world class organizations tolerate toxic leaders in their midst? Is there a relationship between leadership style, organizational climate, and effectiveness? In this webinar, George Reed will address the concept of toxic leadership and provide some suggestions about how to limit its negative ... Read More

Debunking 10 Common Talent Management Myths

By Doris Sims /Founder & CEO, Talent Benchstrength Solutions, LLC

As we look to the future of talent management, it is important to look at concerns and issues that may be limiting to our way of thinking about talent and succession strategy. This webinar discusses these "common myths" of business leaders and human resource professionals as they plan and implement ... Read More

What Makes a Great Speech Great

By David Mann /Founder & Story Specialist, Simple Message

Description You know it when you see it – certain speeches just make you stand up and take notice. Barack Obama has been praised continually for his mastery of rhetorical influence. Ronald Reagan has gone down in history as “The Great Communicator.” Winston Churchill galvanized a nation at a ... Read More

Communicating Change

By Chris Edgelow /Founder & President, Sundance Consulting Inc.

Poor communication is always a major factor when organizational change falls short of the desired results. Communication is an extremely complex process and unfortunately, most organizations make it more complex rather than simpler in how they approach this challenge. This enlightening webinar cla... Read More

5 Essential Elements to Communication

By Rob Kanzer /Life Coach, Certified Mediator, Crisis Intervention Counselor, and President of Rob Kanzer Seminars

Where there is conflict, communication suffers, and along with it everything from an intimate relationship to a balance sheet. Energy is diverted from constructive goals into resentment and self-justification, and important work remains undone. Through coaching and group interaction, using lecture, ... Read More

Putting Power into Your Presence

By John Baldoni /Executive Coach & Leadership Educator

Leadership presence is a powerful attribute of leadership. You can define it as the presence of authority imbued with a reason to believe. Leadership presence begins with communications but extends to every facet of leadership. As such it can be taught and put into practice. This webinar demonst... Read More
83% of employees say they are working on projects, programs and initiatives that they believe will fail. Never has the ability to execute been more important. Careers, goals and even entire companies depend on their ability to achieve results by executing flawlessly on high stakes projects. And yet,... Read More

Built to Change

By Ed Lawler /Distinguished Professor of Business and Director, Center for Effective Organizations

Organizations are built to perform, not to change. But in today’s highly competitive business environment, organizations must be ready to change and change frequently. Organizations cannot sustain excellent performance unless they embrace change. The webinar will focus on identifying practices ... Read More
Strategic Advisor Deborah Rozman, Ph.D., is President of Quantum Intech, Inc. and a psychologist and author. Quantum Intech (QI) is a technology and software licensing company, founded by Doc Childre, which develops and licenses proprietary products "powered by HeartMath" to reduce stress, improve h... Read More