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Employee Engagement


Employee Engagement is the result of an employee who is attracted to, inspired by, fully involved with and committed to an organization’s mission and purpose.

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Articles


Are We All Biased? Yes- Unconscious Bias in the Organization

By Neal Goodman /President of Global Dynamics, Inc. and Leader of Global/Cross-cultural/Diversity and Virtual Training, Coaching & Consulting, Global Dynamics, Inc

The implications of unconscious bias are clearly that the best and brightest talent is often made to feel unwelcome, invisible and not important for the success of the organization.  This results in employees who are detached and likely to take their talents elsewhere.  Organizations are slowly ... Read More

Talent Management Action Learning Lab

By Corey Crowley /President of Global Dynamics, Inc. and Leader of Global/Cross-cultural/Diversity and Virtual Training, Coaching & Consulting, Global Dynamics, Inc

Consolidated Pre-work for Talent Management Action Learning Lab March 2009

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Case Studies


A Case of Success for Edison International: An Enterprise-Wide Workforce Planning Process

By Christi O'Neill /Vice President of Research and Development, Best Practice Institute

Michael Manning, Sr. Manager of Strategic Workforce Planning, Human Capital Analytics & Employee Engagement at Edison International, has created a case study that is intended to provide the reader an overview on how enterprise-wide workforce planning was successfully launched at Edison Interna... Read More

CDW: Integrated Talent Management

By Bpi Staff /CEO, Best Practice Institute

Faced with a three headed beast of unaligned processes, a rapidly growing talent population and too many technology platforms, CDW marshaled its entire human resources group to bring order to the chaos. Transforming talent management from an isolated event to an on-going and integrated effort that a... Read More

Farm Credit Canada: Cultural Transformation

By Kellie Garrett /Senior Vice-President, Farm Credit Canada

FCC President and CEO John Ryan joined the organization in 1997. At that time, we were becoming profitable after years of deficits and had begun improving our external reputation. We had a silo mentality where people focused on their own divisions and competed with each other for resources and power... Read More
In April 2000, Reuters America's newly-formed Diversity Advisory Council (DAC) held its first meeting.  Its members represented a variety of underrepresented groups and worked in many different business units.  Tom Glocer, the head of Reuters America's Legal Department, and later to become the CEO... Read More
Two companies will be highlighted in this article:  Becton Dickinson-Japan, a medical equipment company, and Hughes Supply, a building materials wholesaler, since acquired by Home Depot. Each company needed a robust talent management system to support aggressive business goals and growth. In each c... Read More
This case study describes the design of a comprehensive, multi-module leadership development program that was created to anchor an evolving talent management strategy.   ... Read More
A focused employee retention initiative utilizing career development, management training, team agreements, and employee surveying as tools for creating a preferred place of employment in the telecommunications industry.This case outlines a successful effort used by Cellular One to consciously incre... Read More
A retention program designed to help employees align their interests, values, and skills with rapidly changing business needs through a set of integrated activities.This case study tells a story—born out of necessity—about curtailing anticipated hemorrhaging of outbound talent by proactively add... Read More
The president and the chief operating officer of AmericaSpeaks reveal an exciting new model for citizen engagement and democratic deliberation that demonstrates the power of citizens coming together, productively, to influence important policy decisions that impact their lives – locally, region... Read More
Since 1995, Kraft has spent time and effort divesting of businesses, acquiring more profitable businesses, and organizing into one operating company. This new approach led to the current Kraft vision to become the undisputed leader in the food industry by the year 2001. In order to contribute toward... Read More
The Drotter results-based approach is tailored to a professional services firm structure and applied in the development of a performance management system aligned with the business’s strategy. Drotter’s Leadership Pipeline approach is implemented, with the full performance definitions for each l... Read More
The opportunity for ongoing learning and development is a commitment Microsoft makes to all employees. Microsoft invests more than $375 million annually in formal education programs directed at the employee, manager, and leader that are offered by the Corporate Learning and Development groups and ot... Read More

Research


Test and Learns

By Bpi Staff /CEO, Best Practice Institute

“Test and Learn” is a term given to business practices aimed at accelerating performance. It assumes that learning is largely a heuristic behavior of trial and error. It’s a pragmatic learning experience in which people are satisfied with “good enough” solutions that could be optimal ... Read More

Benchmarking Best Talent Practices

By Bpi Staff /CEO, Best Practice Institute

1. Mentoring Programs Best Practices 2. Best Practices on Creative Approaches to High Potential Identification 3. Moving HR Technology – best practices in switching HRIS/HCM providers 4. Best Practices in Rotational Development Programs 5. Best Practices in Performance Management Transitio... Read More

Comparison of Performance Management Vendors

By Bpi Staff /CEO, Best Practice Institute

The following is a survey of tools that enable the employee feedback that supports performance appraisals. The intent is to identify and measure those tools that compete directly with Skillrater. I have found that the “big” tools serve Human Resources and Human Capital Management in extensivel... Read More

Matching Analytics to HR’s Chief Goals

By Bpi Staff /CEO, Best Practice Institute

Almost every aspect of workforce management and top talent identification is viewed as a “high” or “very high” in terms of importance by the HR professionals in our survey. This shows that analytics has the potential to impact talent management at every level but may also signify that anal... Read More
When business dictates the next step is stretching outside the U.S., organizations must tread with care. While the company may have a domestic talent strategy, there is much to consider when looking for overseas talent. Each country has its own unique set of challenges, from how to obtain and tr... Read More

GLOBAL TALENT MANAGEMENT TRENDS FOR 2016

By Bpi Staff /CEO, Best Practice Institute

Continued global commercial volatility and unpredictability means talent strategies are constantly evolving. Talent scarcity remains a pressing concerns for most HR principles in 2016 and this is being reflected by a heavy strategic focus on talent sourcing and retention. Surprisingly, in a ... Read More

Most Loved Workplace Research

By Bpi Staff /CEO, Best Practice Institute

A new study from Best Practice Institute in partnership with CSI has revealed some surprising results. In a global survey of over 150 employees from Fortune 1000 companies, we’ve shown that employees who love their workplace are up to 4 times more likely to perform at a higher level than those wh... Read More

Live Webinars


The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Read More

October BPI Senior Executive Board Benchmark-It 2018

By Bpi Staff /CEO, Best Practice Institute

Join your fellow Senior Executive Board members to share, benchmark, and learn from each other in this critical topic developed by one of your peers. Attendance is highly recommended for all Senior Executive Board members. You are also invited to bring an internal champion of your choice from your t... Read More

June BPI Senior Executive Board Benchmark-It Online 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

April BPI Senior Executive Board Benchmark-It Online 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

March BPI Senior Executive Board Benchmark-It Meeting 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

February BPI Senior Executive Board Benchmark-It 2018

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

November BPI Senior Executive Board Benchmark-It 2017

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More
The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

June BPI Senior Executive Board Benchmark-It Session 2017

By Bpi Staff /CEO, Best Practice Institute

The BPI Senior Executive Board holds a benchmarking and dialogue session the second Tuesday of each month. Come prepared to learn and share your knowledge and expertise - as well as take part in BPI's process of team development and transformation online. Each Senior Executive Board member may bring... Read More

On Demand Webinars


Managing Virtual Workers Today

By Bob Nelson /Author of The 1001 Rewards & Recognition Fieldbook and 1001 Ways to Energize Employees

Forty percent of today’s employees work virtually, soon to be 50 percent by 2020. Thirty-six percent of employees would give up a pay raise for the ability to work remotely; forty percent would be willing to take a pay cut for that option. Is your company maximizing this labor source, making it ... Read More

Career and Organization Performance

By Jeff Davidson /Author of The 1001 Rewards & Recognition Fieldbook and 1001 Ways to Energize Employees

Learn how to quickly and easily bust through ruts, get into high gear, experience more of what you want, and take charge of your day. Join Jeff Davidson who holds the registered trademark "The Work-life Balance Expert" from the United States Patent and Trademark Office, and travels throughout the U.... Read More
Companies are pivoting their attention. A newer and faster pace of change is quickly following. Mergers, acquisitions, transitions, market shifts are all causing us to re-think what talent management is all about. Issues around talent planning, attraction, development, reward, and retention of the ... Read More
Learn about the most important factors that impact how and why employees and customers become engaged, happy, and willing to perform at multiple levels higher. Our partner organization, Career Systems International and their founder Beverly Kaye will kick this off with a quick review of the work... Read More

The Future of Work

By Louis Carter /CEO, BPI

What will the workplace by like in 1 year, 5 years, or 20 years down the line. The speed of innovation is moving at light speed. Are you keeping up and ready to capitalize on new technologies and processes necessary to get ahead in today's hyper-charged environment? During this webinar, you'll hear ... Read More

Benchmark-It Webinar: Talent Analytics: Beyond HR Reporting

By Bpi Staff /CEO, Best Practice Institute

The role of the Human Resource professional has shifted into a consultative mission, both gathering a great deal of data and now making decisions that inform talent strategies including succession planning, job placements, performance management, career development, recruitment, on-boarding, diversi... Read More

The New Architecture of Organizations

By Bpi Staff /CEO, Best Practice Institute

Learn and share factors and practices that are affecting the new architecture of organizations including engagement, career portability, opportunity compression, and more! Read More

High Potential Programs

By Bpi Staff /CEO, Best Practice Institute

This benchmarking session will focus on all aspects of High Potential Leadership Development Programs in Senior Executive Board Organizations including: 1. Key differentiators in high potential talent programs including job fit, engagement and retention, 2. Measurement of the impact of your high ... Read More

Benchmarking Best of Best Practices

By Louis Carter /CEO, BPI

Best Practice benchmarking is a critical first step toward developing and designing a leading edge program, system, or intervention within your organization. Before you venture out on your own to diagnose your own system, or if you have already begun designing, it is sage advice to look externally t... Read More

Giving Performance Feedback Live

By Paul Plotczyk /CLO, Best Practice Institute

"Do a performance appraisal! Can I give a speech instead?” Although studies have shown that one of the most feared tasks amongst people is to give a speech, many managers would argue that giving performance feedback may rank higher. Most of us have forgotten that the primary purpose of conv... Read More
Dan will share top tips and real world examples to help improve how your company operates in what he calls “a mecca of collaboration; a culture that fosters innovation, creativity, teamwork and friendship.” He discusses collaboration tools, technologies and practices alongside new learning mode... Read More
Karen Kocher, Chief Learning Officer at Cigna will present the business need, design, and implementation of programs and practices that support and empower customer centricity at Cigna. Her passion for creating social collaboration through smart mob organizing and adding global effectiveness through... Read More
Join Louis Carter and Christi O'Neill as they reveal the best and next practices of 2013, based on BPI research and conversations. Learn what organizations are doing to promote transparency through talent programs and data planning. Engage and share your talent challenges and success stories! Read More
Ginger Gregory is Chief Human Resources Officer at Dunkin’ Brands. Read More
Whether you like it or not, the demographic shift is happening and Generation Y (born 1980 – 1995) is coming to the forefront of the workforce. This generation differs from any previous demographic population because “Gen Y” grew up in an era shaped by conditions unheard of before: from digita... Read More
Recent surveys continue to show levels of job satisfaction and employee engagement to be at record lows. This is a crisis for business and individuals alike. Based on his NY Times bestseller, We: How to Increase Performance and Profits Through Full Engagement, Kevin Kruse presents conclusions from s... Read More
Just about everyone has jumped on the social media bandwagon. Companies are falling over themselves to engage customers and stakeholders in social media spaces, for fear of missing out on the social media “revolution.” Indeed, marketing and PR have been permanently changed by social media. Tradi... Read More

The Power of Human Emotional Needs in Talent Attraction and Retention

By Bjorn Martinoff /BPI Expert & President F1C International, F1C International - Executive Development, CEO Coaching, Business Turnaround and Business Breakthrough Creation

You can buy a person's backbone but you cannot buy his heart, they say. Surely, there has to be a way for the organization to keep the performers going and the inner fuel burning. Why is it that some people seem to only have the paycheck in mind at work while others will work for free? Why is it ... Read More
Christopher Henry is Vice President of Talent & Organizational Development at MGM Resorts International. Vickie Kolias is Corporate Director of Learning & Instructional Design at MGM Resorts International. Read More
Smart employers use stories to amplify the effectiveness of all aspects of their talent management and development process, including employer branding, new hire orientation, employee engagement, training, and coaching. Companies with great Employer Brands use stories to communicate what makes th... Read More
Most research has proven that the first 90 days are critical to the success of a new leader. Too often they fail to make an impression, or come on too strong, neither of which is effective. Getting oriented to a new job, new culture, new people is key. Most onboarding programs do not provide all the... Read More
Haig Nalbantian is Senior Partner and Founder/Leader of Mercer Workforce Sciences Institute Read More
Most organizations measure their people—what they think, how well they perform, how they interact. But what is the real impact of all this measurement? Sometimes very useful, but often not so useful. People measurement fails mainly when it is treated as a technical endeavor rather than an interact... Read More
It is your choice. During that prospect's first ‘contact’ with your recruiter, their first trip to your firm's website to research you or, at the very least, when your ‘Candidate’ presses the submit button on their completed application with crossed fingers and an optimistic notion they will... Read More
In this webinar, Andy will show how the combination of high trust, strong leadership and expert collaboration directly links to outstanding business performance. He will cover the three important factors on which people base their trust. Andy also will share best practices in building trust--- inclu... Read More
The Talent Landscape is changing rapidly with 5 forces coalescing into a "Perfect Storm". 1. Imminent Retirement of Baby Boomers 2. Disenfranchised Employee Engagement 3. C-Suite and Board Disatisfaction with Human Capital 4. Intense Competition for "Hot Skills" incumbencies 5. HR Domestic Comp... Read More
David Ulrich and Norm Smallwood are Partners at The RBL Group Read More

How to Use Collaborative Goal Setting and Develop a Performance Feedback Process

By Tara Powers /CEO, Author, Speaker, Talent Management Strategist and Consultant, Powers Resource Center, LLC

Two of the most important things a new leader should do well, is work collaboratively with their team to define and set performance goals and provide consistent, clear feedback that has a positive impact on performance. When these two things are done effectively, you can expect to see engaged employ... Read More
While organizational culture has been touted since the early 1990’s as essential for business success, there has been little connection between organizational culture and individual (employee – candidate) “fit”. We have found that having the knowledge of “who you are” and “who you are ... Read More
Bev Kaye is author of Love 'Em or Lose 'Em Suzy Walther is the Global Head of Career Development at Bloomberg. Bev Kaye and Suzy Walther walk through the business case at Bloomberg for Career Development and the how the program was designed. Read More
Penny Adkins is Head of Global Talent Management, Centre of Expertise at Oracle Read More
Dr. Marshall Goldsmith is a world authority in helping successful leaders achieve positive, lasting change in behavior. In this fast-paced, interactive session, he will build upon three independent research studies to illustrate why the key to effective leadership development is the leader – not t... Read More
Valerie Norton is VP of Talent Management and Acquisition at Broadridge Financial. Valerie shares strategies and models to build culture and leadership to drive growth. Read More
Kevin McDonald is Vice President, Business Process Outsourcing Governance at The E.W. Scripps Company Read More
Brian Hults is Vice President Organization and People Development at Newell-Rubbermaid. Brian shares information on Newell-Rubbermaid's Learning Culture and Succession Planning. Read More
You can feel it in almost any workplace today. Morale is low, motivation and engagement are slipping on a daily basis. One of the biggest issues today’s leader faces is engaging a workforce, tapping into their desire to perform at a high level bringing more fire and energy to their work. When ... Read More

Entering a New Stage: Adapting to Change

By David Mann /Executive Director, Word to Action

With the amount of change going on in most companies, imagination is critical; you must remain flexible in order to remain afloat. In this webinar, David will show you how to see beyond your own limitations, break your boundaries, and “find your genius.” With humor and insight, he’ll introduce... Read More
In this online training session you will learn how your organization can prosper by building a system of management that dramatically cuts response time and improves execution through high levels of employee engagement. Read More
This interactive workshop is one of Kirk’s signature presentations where you will learn why optimists are better negotiators, close more deals, take fewer sick days, are more creative, more productive and are better employees. In this moving and touching session you will learn the skills of optimi... Read More
Imagine for a minute that everyone at your company can: •Describe the value you provide, •Differentiate your company from the rest, •Communicate with confidence that your company stands behind what it says, •Communicate to job candidates what’s special, attractive, and exciting about w... Read More
The economic downturn has taken its toll on employees. In this educational, entertaining and inspirational webcast, Michael Lee Stallard and Jason Pankau of E Pluribus Partners will show you how to create a work environment where people are fully engaged and on strategy. Read More
Leaders who can embrace paradox (fast AND thorough, creative AND disciplined, short term AND long term, tough AND compassionate) are more successful than those who succumb to an either/or mindset. Either/or thinking is a mental habit that flat-lines innovation, stifles cooperation, hampers leadershi... Read More
Great leaders mobilize, galvanize and uplift. They sprinkle in a dash of fear — to spur action. They take a group and make it a team. They hold their inspirees firmly on belay, lest they descend into panic or complacency. It looks like magic. But, like any magic act, there is a formula to courage-... Read More

Keeping Up in a Down Economy: What the Best Companies do to Improve Morale & Performance in Tough Times

By Bob Nelson /Author of The 1001 Rewards & Recognition Fieldbook and 1001 Ways to Energize Employees

Most employees today feel overworked and underappreciated. During tough and challenging times when we are asking them to do even more with less, they report feeling even more stressed and fearful than ever before. To keep them from becoming myopic and instead consistently focused on the guests and o... Read More
In this challenging economy, businesses are dependent on retaining customers to generate much needed revenue. Though more constrained, organizations continue to spend on marketing, distribution and product development, but the great misconception is you they achieve customer engagement without emplo... Read More
In today's economy, many employers think their workforce is grateful to have jobs. This is not the case, however, for your top talent. Talented associates - from the front line to the emerging and top performers - will always be in demand. This will become more clear than ever as the economy begins ... Read More

Keeping Up in a Down Economy: What the Best Companies do to Improve Morale & Performance in Tough Times

By Bob Nelson /Author of The 1001 Rewards & Recognition Fieldbook and 1001 Ways to Energize Employees

Most employees today feel overworked and underappreciated. During tough and challenging times when we are asking them to do even more with less, they report feeling even more stressed and fearful than ever before. To keep them from becoming myopic and instead consistently focused on the guests and o... Read More
Companies today are faced with the pressing challenge of finding new, cost-effective ways to motivate a workforce that has become increasingly fearful, distracted and, most importantly, unproductive. “Psychological recession” and “layoff survivor syndrome” are a few of the new buzz words tha... Read More
Employee Engagement is a leading indicator of future business performance and success; how long employees stay, how they feel about their jobs, their boss and their organization are all linked to their individual engagement and performance level. Successful leaders understand and know their most val... Read More
Here’s your biggest worry: a bad economy is no guarantee your best people will stay. In fact, your stars are at a higher risk of going somewhere else. Top talent is being sought after now more than ever. Join David Cohen, business author and talent management thought leader, in this interactive we... Read More

Retention Strategies for Enhanced Performance

By Mike Monahan /Senior Partner, Healthcare Resources

Even in down economic times, we need fully staffed businesses with appropriate, engaged staff. Decisions we make today about hiring, managing and setting staffing levels will have long term effects on organizational effectiveness. In this presentation, we will take a critical look at the “Employee... Read More
Employee Engagement is quickly shifting from being a top HR issue to one of bottom-line importance to senior line managers. However, as the shift takes place, executives are saying that they don’t want employees who are “aimlessly engaged”; they want a workforce that is fully engaged in and al... Read More
Dr. Ware is an Industrial/Organizational Psychologist and the founder and President of Integral Talent Systems, Inc. (ITS), an internationally known talent management consulting firm. ITS offers state of the art tools and services for organizations who wish to attract, develop and retain top talent.... Read More
This session will provide insight on how to develop a true competitive advantage for organizations through the integration of values, vision, strategic planning, and strategic talent management. This session will look at how to define: *What are values and what is a vision *Line of sight that... Read More
If you need to be the dominate player in your talent market, you should begin your effort by benchmarking against the world’s first true “talent machine”… Google. Google has, in a handful of years, become the #1 employment brand, securing on their first attempt the top spot on FORTUNE magazi... Read More
Based on his extensive experience in working with Fortune 500 organizations worldwide for the past 20 years, as well as substantial research data, Ray will share with the audience several best practice business cases and results to support talent management initiatives. By using real life examples, ... Read More