Using Conversations By Design to Maximize Results - Best Practice Institute
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Using Conversations By Design to Maximize Results

Presenter: T Charley Matera, Writer, Producer, Voice Over


Not always getting the results you wanted or expected from others you work with? Today nobody can afford compromises of quality or timeliness. Maybe there is something YOU can do about it! Conversation by Design™ gives you the toolbox to maximize commitment agreements and the action followthroughs that get real results.

What Will You Learn

1. What are the Five Daily Conversations and how to determine when to use which one next.
2. The role Trust plays as a predictor of delivery and how to assess Trust in the moment of engagement.

Who Will Participate

These tools are for anyone whose work to get results depends on the effort and contribution of others.


T Charley Matera

Writer, Producer, Voice Over

Access Resource

60 Minutes