Biography

Accomplished speaker, writer and coach with diverse background in acclaimed customer-centric organizations demonstrating competencies in performance excellence, quality management, and service measurement. Skilled in cutting-edge service initiatives and programming, developing and leading high impact process improvement efforts, and building and sustaining world-class service organizations. Highly effective in driving customer-centric business cultures and embracing excellence through oversight and employee accountability initiatives. Dedicated to formulating and executing continuous improvement strategies in complex business environments.