Sue Hale at Best Practice Institute
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Expert Detail


Sue is responsible for Leadership and Talent Development globally at Hilton Worldwide (4,000+ hotels in more than 90 countries, with 140,000+ employees in its Owned & Managed properties). Sue’s role includes performance management, talent reviews, succession planning, leadership development programs and L&D curricula for the group. Prior to joining Hilton in 2007 she spent 3 years with H.J.Heinz Ltd as Head of OD and Reward Europe. Sue has been in the hospitality industry for over 35 years and has worked in all HR disciplines on a regional and group basis, including re-structures and M&A. Her previous roles include SVP Organisation Development for InterContinental Hotels Group and senior HR roles with Bass PLC, including Employee Relations. She is based in the UK and spent 9 months at Hilton’s corporate offices near Washington D.C. in 2011.


On-Demand Learning Sessions

Hilton's Global Leadership Development Program

Learning Session | Published: June 26, 2013

Hilton's leadership development programs have been in place for a number of years and are regarded as being amongst the best in the hospitality industry, with rigorous selection criteria, senior executive involvement and structured development journeys. As Hilton takes on new challenges they must c...
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Defining “High Potential”

Learning Session | Published: December 23, 2013

This session presents a case study from Hilton Worldwide, which provided an opportunity to share and learn about the definition of "high potential" leaders. The focus is on alignment around business and HR language to offer a singular response regarding a "high potential" leader....
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