Bruce Fern at Best Practice Institute
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Expert Detail


Currently the founder and president of Change-Ready Solutions where we help businesses grow, manage change while reinforcing Diversity, and develop managers to lead for Radical Inclusion. Business leader with expertise in business, organizational and people optimization, in small, medium and global businesses with the unique combination of skills in: • Growing the business • Managing change to reinforce diversity and inclusion • Enabling the workforce to be emotionally engaged in Organizational Change • Developing managers and leaders • Sales optimization Bruce is an executive who has worked internally in Fortune businesses (IBM, New York Life, Citibank, Chase), and is an executive consultant who has consulted with external organizations providing services to businesses in technology, manufacturing, healthcare, financial services and Big Pharma.


On-Demand Learning Sessions

Leading for Employee Engagement

Learning Session | Published: May 07, 2013

Employee Engagement is quickly shifting from being a top HR issue to one of bottom-line importance to senior line managers. However, as the shift takes place, executives are saying that they don’t want employees who are “aimlessly engaged”; they want a workforce that is fully engaged in and al...
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Leading for Customer Engagement

Learning Session | Published: May 08, 2013

Customer Engagement is quickly becoming a top priority for organizations that want to carve out a competitive advantage and strengthen their brand. Customer satisfaction and loyalty are enough for many businesses, but leading companies are going beyond loyalty by embracing Customer Engagement practi...
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Seven Startling Truths about Employee Engagement, Revenue and the New Economy

Learning Session | Published: May 07, 2013

In this challenging economy, businesses are dependent on retaining customers to generate much needed revenue. Though more constrained, organizations continue to spend on marketing, distribution and product development, but the great misconception is you they achieve customer engagement without emplo...
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