Expert Detail

Harry Klein

President , Customer Engagement Strategies, Inc.

Contact

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Biography

I'm an accomplished senior business/marketing/customer success executive who has achieved stellar revenue growth and cost reductions for start-up, growth, and mature companies while driving higher levels of employee and customer engagement. Twenty-five plus years of experience across multiple industries.

Resources

On-Demand Learning Sessions

Four Stages of Customer Interaction

Learning Session | Published: May 06, 2013

In this webinar, participants will learn the value of segmenting customers in an effort to drive top and bottom line performance. Participants will learn the Four Stages of Customer Interaction and how the model can be used to drive customer segmentation strategies. Three specific customer segme...

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