Biography

AWARD-WINNING TRAINING AND DEVELOPMENT EXPERT Nationally and internationally recognized, results-driven, creative, senior executive with 30 years experience in the hospitality industry. Extensive background in global learning and development, consulting, corporate universities, customer service, hotel operations, franchising, quality assurance, brand management and standards development.

INTERNATIONAL CONSULTANT AND SPEAKER International consultant in corporate culture, branding, leadership, employee engagement and legendary service. Articulate, enthusiastic and experienced presenter with excellent platform skills. Named 2011/2012 Professional Woman of the Year by the National Association of Professional Women.