Brian Klapper at Best Practice Institute
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Expert Detail


Brian Klapper is the President and Founding Partner of The Klapper Institute and an internationally recognized expert in business process transformation. He is currently working on a new book, Transformation, which details his research and provides insights on the issues companies must address to achieve and sustain effective business process transformation. He co-authored a chapter in Redesigning Healthcare Delivery.

Brian has been profiled in: The Wall Street Journal, Barron's, Fortune, Business Week, and The New York Times. He holds an MBA from The Wharton Graduate School of Business and a bachelor's degree from Cornell University.


On-Demand Learning Sessions

Delivering Growth by Transforming an Iconic Organization

Learning Session | Published: May 07, 2013

Priszm Brandz (KFC Canada) is one of the largest owners and operators of quick service restaurants in the world. Prior to beginning its transformation, Priszm’s stock price had declined from 9.78 to 1.75. Its past thirteen campaigns had not generated the desired results; same store sales growth ha...
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