Creating Powerful Leadership Connections in the Smallest of Moments - Best Practice Institute
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Creating Powerful Leadership Connections in the Smallest of Moments

Presenter: Mette Norgaard, President,


Leaders must hit their marks. But this is especially hard in today’s “interruption age” – where the pace is fast, the meetings back to back, and the information flow never-ending. How can you achieve your goals – much less lead others effectively – in this landscape? By adopting a new set of achievable practices that allow you to bring more clarity, energy, and influence to every interaction… starting immediately. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these – and every point of contact with other people – are overlooked opportunities for leaders to increase their impact and promote their organization’s strategy and values. Through previously untold stories from Conant’s tenure as CEO of Campbell Soup Company and Norgaard’s vast consulting experience, the authors show that a leader’s impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop “TouchPoint” mastery by focusing on four essential components: head, heart, hands, and touch.

What Will You Learn

• How the authenticity of a leader is tested during every informal encounter every day
• How to promote a new and intuitive model of rational, active, and wise leadership practices
• Be introduced to four integrated commitments that are foundational to mastering the Touch: the commitment to inquiry, reflection, practice, and continuous improvement

Who Will Participate

Leaders, anyone interested in growth and networking


Mette Norgaard


Access Resource

60 Minutes