Webinar Detail
Presenter: David Krieg, Senior Program Manager, KnowledgeBank, Inc.
High performing, customer-focused organizations are created and sustained through great leadership -- from the executive suite to the front line. Since 2000, the Internal Revenue Service has invested heavily in growing its leaders -- helping to drive significant gains in customer satisfaction and employee productivity. However, the retirement wave that began several years ago is reaching its crest, meaning IRS will need to hire an average of one manager per day between now and 2018 to overcome the shortfall. To address this, IRS designed its Leadership Succession Planning process in 2006, and conducted a pilot the following year. Now, formal succession planning is conducted across all IRS Business Units, with about 7,000 managers participating. The process and results shows IRS Succession Planning as "best practice" within the government sector, and it has received kudos from prestigious organizations like the Association of Government Accountants and Linkage, Inc. Current efforts of the Workforce of Tomorrow Task Force and role of Succession Planning to make the IRS the best place to work in government and ensure that five years from now we have the leadership and workforce ready for the next fifteen years.
Participants will gain insights into:
•The process used to design and implement the IRS Succession Planning model
•The use and benefits of the Leadership Succession Review (LSR) process
•Measures for assessing Succession Planning effectiveness
Line managers and HR professionals in the private, public and non-profit sectors who are interested in starting a formal Leadership Succession Planning process or want to make refinements to an existing program.
