Cigna: Enabling Customer Centricity through Crowdsourcing, Storytelling, and Global Collaboration - Best Practice Institute
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Cigna: Enabling Customer Centricity through Crowdsourcing, Storytelling, and Global Collaboration


Presenter: Karen Kocher, Chief Learning Officer at Cigna
Duration     60 Minutes

Description

Karen Kocher, Chief Learning Officer at Cigna will present the business need, design, and implementation of programs and practices that support and empower customer centricity at Cigna. Her passion for creating social collaboration through smart mob organizing and adding global effectiveness through focus on Cigna’s value chain has garnered leadership support.

What Will You Learn

- Cigna's success engaging its internal crowd utilizing crowd-sourcing principles through intranet
- Designing processes and practices for crowd-sourcing
- The effects of storytelling to enable a customer focus
- Critical Success Factors for global collaboration
- Dialogue and discussion on your challenges and work in the area of customer centricity and global collaboration

Who Will Participate

Senior Executive Board members and internally invited guests

Presenters

Karen Kocher

Chief Learning Officer at Cigna

Schedule

Duration
60 Minutes

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