Cigna: Enabling Customer Centricity through Crowdsourcing, Storytelling, and Global Collaboration - Best Practice Institute
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Cigna: Enabling Customer Centricity through Crowdsourcing, Storytelling, and Global Collaboration


Description

Karen Kocher, Chief Learning Officer at Cigna will present the business need, design, and implementation of programs and practices that support and empower customer centricity at Cigna. Her passion for creating social collaboration through smart mob organizing and adding global effectiveness through focus on Cigna’s value chain has garnered leadership support.