Ernst and Young: Knowledge Management and Organizational Learning

Ernst & Young (“E&Y”) is one of the world's largest integrated professional services firms and an acknowledged global leader in knowledge management. The firm has over 100,000 employees in over 100 countries, practicing in four service lines: audit and business advisory, tax and law, consulting, and corporate finance.  Since its pioneering knowledge management and organizational learning (“KM/OL”) efforts began in 1994, the firm has since received at least a dozen awards for its KM/OL leadership. These include being named in the Top five world’s Most Admired Knowledge Enterprises (MAKE Award) recognition two years running. The firm’s employees share a 650-person centrally managed Knowledge Organization (the “CBK—Center for Business Knowledge”), and have universal access to its knowledge-powered Intranet (the “KnowledgeWeb”). At time of writing, the firm is selling its consulting practice to Cap Gemini, but Cap Gemini has insisted on having ongoi...