Nortel Case Study:Multinational Data

A change program, embedded in a larger corporate-wide initiative, designed for use in a highly distributed organization with minimal corporate staff in a case study format.Nortel Networks (Nortel) is a leading multinational data and voice telecommunications company, employing over 80,000 people worldwide. Nortel supplies much of the world’s voice and data communications equipment, including the optical networking systems that carry more than 75% of the backbone Internet traffic in North America. As a global company with several business units, Nortel Networks has been very successful with each business unit supporting different product lines and serving its own market.However, with the evolution of the telecommunications market, customers are demanding integrated solutions that involve several Nortel Network product lines. In response to this need, in 1996 the global operations organization began the Supply Chain Management (SCM) initiative, a major change effort that integrated mult...