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Presenter: Bruce Fern, President and Chief Engagement Solutions Architect, Performance Connections
In this challenging economy, businesses are dependent on retaining customers to generate much needed revenue. Though more constrained, organizations continue to spend on marketing, distribution and product development, but the great misconception is you they achieve customer engagement without employee engagement. It's not possible. In this webinar, Performance Connections, a leader in employee and customer engagement, will reveal the surprising truths that have emerged from their new research that sheds light on how the economy is affecting employee engagement, the vital connection between employee engagement and customer loyalty and the impact on revenue generation. Webinar participants will also be given access to the research report detailing these critical and timely findings.
A new more enlightened business-driven definition of employee engagement
How executive leaders impact engagement
What businesses really want their employees to be engaged in
The greatest barriers to engagement
How employee engagement affects customer loyalty
Take home engagement best practices
Customer Service Leaders
Senior HR leaders