Selling in the Service Environment, Improving Customer Satisfaction and Profits at the Same Time

Presenter: Ronna Caras, President, Caras Training

Description

Has the definition of customer care changed to include pro-actively selling products or services to solve customer problems? Or, are you in the process of deciding how to make this transition a successful one without offending your customers or losing your top performers?

This online learning session will share the strategies you can use to make the transition from “reactive service” to “proactive service-with-selling” so that you improve the quality of your customer relationships and increase profits, concurrently.

What Will You Learn

You will gain an understanding of:

-The top 6 concerns you will need to address to begin the transition
-The ‘non-intrusive’ selling model that makes sense as part of the service call
-How to make sure coaches and leadership can make the changes stick
-Sample training curriculum that has helped some of the most successful firms in the US and Canada to make this transition in just a few months